Error in opening my instances.

harini1999p
Mega Contributor

3 weeks ago

My instance number is 229856 

I am not able to access my instance.

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5 REPLIES 5

Simon Hendery
Tera Patron
Tera Patron

3 weeks ago

Hi @harini1999p 

 

Unfortunately this happens from time to time.

 

There is no support offered for PDIs, so there is nothing you can do except wait and re-try.

 

If it's still not accessible after a couple of days (which is rare but does happen) your only option is to release the instance and get a new one.

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Dr Atul G- LNG
Tera Patron
Tera Patron

3 weeks ago

Hi @harini1999p 

 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 1-2 posts in the community in last few days about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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Dr. Atul G. - Learn N Grow Together
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Mohammed8
Giga Sage

3 weeks ago

@harini1999p 

It rarely happens but things can happen. In my ServiceNow journey it has only happened once that i lost my PDI. So important lesson I learnt is always take backup of your work. if its custom app push to your git, if its update-set download it after end of day so you never loose your progress or document it.

 

I hope you get your PDI access back soon

 

Regards,

Mohammed Zakir

Simon Hendery
Tera Patron
Tera Patron
In response to Mohammed8

3 weeks ago

Likewise - it's also happened to me once (in 6 years). For peace of mind, always back up anything you're not prepared to lose. 

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