Sunbird dc Track Integration

[Rajanmehta]

Hello 

We are on Madrid version and we have requirement for Sunbird dcTrack integration. (Free OOB plugin in SNOW)

I was able to activate plugin, install the application and created integration user as per documentation, but not sure how do I configure, because all the fields are grayed out. 

If anyone has done this integration, please help/advise.

Thanks,

Rajan Mehta

[DirkRedeker]

Hi

Maybe, you need to change the scope of the current application, to make the fields editable.

Let me know if that answered your question and mark my answer as correct and helpful, please.

BR Dirk

[Rajanmehta]

Thanks Dirk.

That's a very good point. so I changed the scope. So looks like this app has it's own scope (Sunbird Dc.....) during the installation. Once I switched to that scope four fields got opened up for filling in the values, however ServiceNow Username filed is still showing grayed out.

Any clue on that please? 

Thanks,

Rajan Mehta

[bkprasanna]

Hi Rajan Mehta,

Need your assistance for ServiceNow-dcTrack Integration.. please reach out to me @+91-9986332717

or bkprasanna@gmail.com

[Kalatheeswaran]

The ServiceNow Username will be auto-populated when the configuration from Sunbird is completed. You can find the steps for implementing the integration from Sunbird DcTrack page.

https://www.sunbirddcim.com/blog/now-available-dctrack-connector-app-servicenow

Thanks,

Kalatheeswaran.S