Survey - The image on the field type "Image Scale" is not shown to not logged-in users when Public

[Walmag Castro S]

Hello, everyone.

Please, I'm facing a problem: I created a Survey, and all the questions are field type "Image Scale". To logged users, the questions are shown correctly, on ESC.

However, to not logged-in users the images look empty (as shown bellow).

I apreciate any sugestions.

 

[Musab Rasheed]

Check this out.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715925

[Walmag Castro S]

Thanks for the reply, Rasheed.
But I don't think it applies to my case, because I used the Image Scale type, and in the definition of the metric, I use the fields for uploading the image. As shown:

  

[Rajesh Chopade1]

Hi @Walmag Castro S 

Looks issue is related to image access permissions.

Make sure that the images are not restricted by any ACL (Access Control List) rules.

Images should be publicly accessible.

i hope my answer helps you to resolve your issue, if yes mark my answer helpful & correct.

THANK YOU

rajesh chopade

[Walmag Castro S]

Hello, Rajesh.
I saw that there is ACL for table sys_attachment, where images are stored. However, there is an ACL with role "public" as a condition that evaluates if the table_name is "asmt_metric".
I noticed that
1- when inserting the image via the Asmt Metric Definition record, as shown above, the table of attachments shows table_name = "ZZ_YYasmt_metric_definition"
2 - when inserting the image in the question record, the attachments table shows table_name = "asmt_metric"
3 - when inserting the image in the Survey Definition, the table of attachments shows table_name = "asmt_metric_type".

In any case, even when evaluating TRUE in the ACL, the image still doesn't appear for non-logged-in users.