Surveys Not Triggering

Nia McCash · ‎11-16-2016

I created a Survey (with Trigger Conditions) on a dev instance and moved it over to our production instance via update set. The Surveys are NOT triggering on the production instance and I'm not sure why. Has anyone run into this before?

I verified that the survey configurations were migrated to the production instance correctly. All Trigger Conditions and Business Rules are there but not executing.

Nia McCash · ‎12-07-2016

I finally received an answer from HI support and it seems the root cause of my issue is that I was missing an asmt_assessable_record. HI support's response was:

I noticed that there's a missing asmt_assessable_record for the survey on your developer instance. Without this record, linking to the survey, the trigger will never fire because it doesn't realize there's records to assess.

I noticed that the missing was NOT captured in an update set (not sys_update_xml entry created).

View solution in original post

Nia McCash · ‎08-15-2017

You can type asmt_assessable_record.list in the filter navigator (left menu) to get to the list of asmt_assessable_records.

You should be able to find the relevant one from there. If in doubt, check the sys_id referenced from the trigger to find the correct asmt_assessable_record.

kristinacree · ‎09-24-2019

thanks so much for this. Did this and it worked right away.