Test Community Case – Email Tab & Reply Validation
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3 weeks ago - last edited 3 weeks ago
Hi Team,
I noticed that the Email tab is not available on Community Cases, whereas it is available on Support Cases.
Additionally, when replying to Community Cases created from email, the reply should be sent to the original customer's email address and preserve the original CC recipients instead of using the shared mailbox address.
Could you please help verify this behavior?
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3 weeks ago
What is question here?
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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3 weeks ago - last edited 3 weeks ago
Hi Atul,
I noticed that the Email tab is not available on Community Cases, whereas it is available on Support Cases.
Additionally, when replying to Community Cases created from email, the reply should be sent to the original customer's email address and preserve the original CC recipients instead of using the shared mailbox address.
Could you please help verify this behavior?
