Transfer incident and change tickets between instances under service bridge

[Kamabk33]

We have three sister companies, A,B,C. A is master and we want to use service bridge to move/transfer incident, change, request tickets from B,C to the master instance(A). We heard OOB Service bridge does not support transfer of Incident,change tickets. Is it correct ? I also heard that CSM licenses for Master instance "A" will be required. We don't use CSM at all at any stage. Please comment.

[Dr Atul G- LNG]

Hi @Kamabk33 

https://www.servicenow.com/community/itsm-forum/bridge-incident-between-instances/m-p/790401

https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/universal-requ...

https://docs.servicenow.com/bundle/tokyo-technology/page/product/tmt-service-bridge/concept/service-...

[Kamabk33]

First link expired. 2nd is not relevent and 3rd is implementation . 😞

[Dr Atul G- LNG]

Hi @Kamabk33 

Opps, sorry for 2nd link. wrongly pasted here. 

3rd link is Docs link to provide content.

[SrdanMatijevic]

Hi @Kamabk33,

To your questions: 

• "We heard OOB Service bridge does not support transfer of Incident,change tickets. Is it correct?"
  That is not correct. All task-derived tables are supported, as described here https://docs.servicenow.com/bundle/vancouver-service-bridge/page/product/tmt-service-bridge-2/concep...
• "I also heard that CSM licenses for Master instance "A" will be required. We don't use CSM at all at any stage."
  That is correct, you will need a Service Bridge license for the master instance A. If you do not have CSM, then I assume you do not have a Technology Provider Service Management licence (it has Service Bridge included). There are potentially other options for integrating ServiceNow instances, check this article https://www.servicenow.com/community/now-platform-articles/data-integrations-from-and-to-servicenow-...