Unable to configure an SLA for a catalog item because its variables do not appear as selectableoptio

[Sathwik1]

I am trying to configure an SLA for a specific catalog item on the catalog task table, and the SLA needs to be triggered based on the value selected in one of the item’s variables. However, when I go into the SLA Definition and attempt to set a condition using that variable, the variable option does not appear in the field list.

I expected to see the catalog item’s variables available so I could build a condition like Requested Item -> Variables, but variables field it's self it is not showing, for some other catalog items it was showing.. 

Should I need to configure anything additional show variables option in the SLA Definition?

@Ankur Bawiskar 

[Ankur Bawiskar · Accepted solution]

@Sathwik1 

it's possible to select variables when you are creating SLA on sc_task

-> select Show Related Fields

-> Select Variables and then select your Item and Variable Name and value

But this link says it doesn't work

If it works for you great, if not then this link has approach to use custom field

SLA Using Variables from SC_TASK Not Starting as Expected 

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[Sathwik1]

Hi @Ankur Bawiskar , I already tried this.. but variables option it's self not showing.. even after clicking of show related list.

[Sathwik1]

@Ankur Bawiskar 

[Ankur Bawiskar]

@Sathwik1 

you should click on Show Related Fields directly when you are on sc_task

Don't dot walk to Request Item and then try to find the variables