Unable to configure an SLA for a catalog item because its variables do not appear as selectableoptio

[Sathwik1]

I am trying to configure an SLA for a specific catalog item on the catalog task table, and the SLA needs to be triggered based on the value selected in one of the item’s variables. However, when I go into the SLA Definition and attempt to set a condition using that variable, the variable option does not appear in the field list.

I expected to see the catalog item’s variables available so I could build a condition like Requested Item -> Variables, but variables field it's self it is not showing, for some other catalog items it was showing.. 

Should I need to configure anything additional show variables option in the SLA Definition?

@Ankur Bawiskar 

[Sathwik1]

I tried it already.

[Sathwik1]

Now I got it. thanks @Ankur Bawiskar but just a question how it directly showed when we just click on "show releated fields" instead of dotwalk? becuase it was existed in the ritm table right?

[Ankur Bawiskar]

@Sathwik1 

variables are also associated to catalog tasks so it could be seen directly

[Ankur Bawiskar]

@Sathwik1 

if you are able to make it work without custom field using approach I shared then fine.

but this KB says never use dot walked conditions for SLA as it might break the SLA Repair etc

so better to discuss with customer and then proceed

Why dot-walked conditions on SLA Definitions should never be used 

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