Unable to Display Dropdown for End Users in Catalog Item (Referencing cmdb_ci_service Table)

[Srashti Sharma]

Hi Community,

We’re currently using the cmdb_ci_service table as a reference for one of the variables in a catalog item. However, end users (who do not have any roles) are unable to see the dropdown values in the reference field.

Here’s what we’ve tried so far:

• Created ACLs on the cmdb_ci_service table to grant read access to authenticated users.
• Tried similar logic via ACL scripts to check if user is logged-in.

Despite these efforts, the reference field remains empty for end users. What could be the possible root cause for this issue? Are there any overlooked ACLs, table-level permissions, or catalog-specific constraints that might be preventing the dropdown from populating?

Any insights or suggestions would be greatly appreciated!

[Swapna Abburi]

Hi @Srashti Sharma 

By default, cmdb_ci_service CIs are accessible to all users. We experienced the issue after activating Continual Improvement Management (CIM) plugin. CIM application introduced two new read ACLs on cmdb_ci_service table. 

We end up deactivating those two read ACLs which fixed the issue.