Unable to find short description populating from Variable

[kulkarnivivekn]

Hi Team,

I have requirement to populate data from Interaction to catalog item variables and its working as expected using Catalog client script by calling Script include.

But the issue is , When request created I can see populating the RITM short description from variable(Please describe your request).

To debug , I checked Business rule , script include , client script , workflow but not able to find that from where this filed is setting the value.

Please help me to resolve this issue.

[Sujatha V M]

@kulkarnivivekn  Please refer the link below, 

https://www.servicenow.com/community/agent-chat-routing-and-sidebar/virtual-agent-to-agent-chat-inte...

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[Sohail Khilji]

Hi @kulkarnivivekn ,

There is some were a link to copy the variable value to RITM short_Desc. As you said you have checked every were did you also manage to check the flow or workflow which also has the possiblity for this behaviour.

This is happening from the server side script somewere so please recheck if there are any BR, flow, client script calling ajax etc...