User Criteria not working!

[Sri56]

Hi Team,

I have build a user criteria to restrict my catalog items for germany users.

So, below is the screenshot of my user criteria

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When i check for logs, sometimes working and sometimes not and all users are able to view the catalog item.

even though i mapped this user criteria in not availability column.

There is nothing in available column.

Can someone please help me how to fix this?

Thanks,

Sri

[Ankur Bawiskar]

try this

It is recommended to use user_id to get logged in user sysId in user criteria script

are you comparing the correct country value?

are you having that logged in user with location populated?

answer = checkCondition();

function checkCondition() {
    var user = new GlideRecord('sys_user');
    user.get(user_id);
    if (user.location.country == "DE") {
        return true;
    }
    return false;
}

Regards
Ankur

[Sri56]

Hi Ankur,

Still no luck!

Please help!

Thanks,

Sri

[Ankur Bawiskar]

Did you try adding gs.info() in the user criteria script for debugging?