What does the approver require? (versus fulfiller)

[kenb1]

Fulfiller license versus Approver license:

As a DOE customer, we are required to purchase a certain amount of each license.  Fullfiller is an easy one to understand.  Most of our users "do work" and are active in SN tasks.  Approver seems almost useless, or at best maybe something all users should have.

Our particular requirements are for five times more approvers than fullfillers.  This almost seems upside down to me.

So it is not at all clear who within our users should be granted this "approver_user" role.  Or, are there other roles that fall into this "approver" group?  We need to know exactly what is required for our approver licenses.

Thanks!

[Jace Benson]

It's unlikely you'll get any great answers here as every contract is negotiated with ever company.  As Servicenow has evolved so has their contracts.  I'd like Allen A wrote, talk to your rep specifically about what makes this difference.

If the rep avoids the specifics, ask for the specifics in clear language.

"What is required for people to approve and reject approvals per my contract with Servicenow, does it incur cost to have approvals, if so what?" would probably be how I'd word it.

[StacyLen]

I respectfully think that Sanjiv Meher is incorrect.

In order to approve (via the UI), one must have the approver_user role as a minimum.  Users with that role are supposed to have an approver license.

There are exceptions.  Fulfiller is an approver by default.

Yes there is an approver license in ServiceNow.

Google this: SNCAPPROVER-12

Respectfully

StacyLen

[SanjivMeher]

I respectfully disagree. 

How do you find out who is an approver and assign them licenses?

Approvers could be dynamic. For ex, if I want to order a laptop for me, and it should go via my manager's approval, should he need approver_user role to do that? Should we give every manager,director,vp in our organization a role to approve a request? I don't think so.

I agree with Allen, it also depends on contract. But If I want to purchase, I would never go with license based approval.

[Allen Andreas]

Hi all,

So there is an approver license that cost less than an ITIL license and is only used for approving things. They are allowed access to approve requests.

In your scenario Sanjiv, while I can agree that it seems silly that what about all those supervisors, etc. who need to approve, should they ALL need that license, and the technical answer is "yes"...they do, if they want to approve using the approver table and using the approval widget and all that. If you allow them to use that and SN does an audit, you will be charged. They may never find out, but if/when they do, you'll be charged.

So then what do you do then? For all those supervisors (for example)? You set up email approval and use a modified approach for that (so it's not going through the approval table, but through another "like" process.

That's just been my experience. This is a commonly debated topic though and as always, you'd want to speak to your SN rep about it.

Here's some other threads where this is discussed:

https://community.servicenow.com/community?id=community_question&sys_id=a6c58721db1cdbc01dcaf3231f96...

And

https://community.servicenow.com/community?id=community_question&sys_id=f33f3a69db58dbc01dcaf3231f96...

Please mark reply as Helpful, if applicable. Thanks!

[SanjivMeher]

Allen, That's what I said. I wouldn't go for a contract, where I have to pay for approver license and then i also have to manage access for each user everyday and give them role.

All the clients I have worked till now, don't pay for approver licenses. All they pay for is ITIL licenses. And if you are agreeing to pay for approver licenses, thats a bad decision for long term.

If you are an approver, you can approve it even without that role. ServiceNow can set that up for you in your ACL.