What is Globalsearch?

hurm
Tera Contributor

Is Global search related to AI search and Zing search?

2 ACCEPTED SOLUTIONS

Saurav11
Kilo Patron
Kilo Patron

Hello,

 

If you are talking about the global search in Native UI then it is zing search there is no AI search present in Native UI.

 

For Portal by default it is Zing search, if you want to activate AI search for portal by enabling the property.

 

AI Search is only supported in Service PortalEmployee Center (ESC), Consumer Service Portal, and Customer Service Portal.

 

Please mark my answer as correct based on Impact.

 

View solution in original post

Hello,

 

You will have to define a new search group and make the configuration so a new table can appear in Global search.

 

Saurav11_0-1665722918942.png

 

Please mark my answer as correct based on Impact.

 

View solution in original post

7 REPLIES 7

Saurav11
Kilo Patron
Kilo Patron

Hello,

 

If you are talking about the global search in Native UI then it is zing search there is no AI search present in Native UI.

 

For Portal by default it is Zing search, if you want to activate AI search for portal by enabling the property.

 

AI Search is only supported in Service PortalEmployee Center (ESC), Consumer Service Portal, and Customer Service Portal.

 

Please mark my answer as correct based on Impact.

 

hurm
Tera Contributor

Thank you for your answer.
Do you know why the global search can't find the contents of the custom table?

Hello,

 

You will have to define a new search group and make the configuration so a new table can appear in Global search.

 

Saurav11_0-1665722918942.png

 

Please mark my answer as correct based on Impact.

 

hurm
Tera Contributor

I created Search Group and test bale
but global search can't find i created corde
please help me

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