Hello All, I have to decrypt workday file from PGP encrypted file,How can we achieve this requirement in SeviceNow What are the pre-requisites, How to start the encrypt and decrypt process? After decryption, I have to attach the file into data sou...
Hi, I am trying to set up the Now Mobile App. How do I change the Incident details? We have some fields which are custom and some I do not want to show from what is OOB. Any ideas? Thanks
Hi All We are showing a Record producer in the Service Portal. It has a reference field pointing to cmdb_ci table. if we select any CI, then we will see the reference icon (i). If we click on it, we are seeing default view. How can we change it to a ...
Hello Team, I have some 12K records which needs to be updated on cmdb_ci_computer table. They belong to various classes (e.g. Servers, Desktops, Laptops). I have host name, and status (Status Needs to be updated) in Excel. What is my best option to u...
hi all, i am learning servicenow i have created view on incident form, but not visible on the form can anyone suggest me to give a view on incident form
i have a glide window open when i click a UI action. The glide window is actually UI page.<g:ui_reference name="approver_user" id="approver_user" table="sys_user" query="active=true^roles=itil" completer="AJAXTableCompleter" />Approver is a Reference...
Hello, I am trying to make a "spModal" window appear when entering the portal, this window should be shown only if the user has pending surveys and when clicking the "Ir a encuesta" button, it directs me to the page "my_surveys", please one suggestio...
Hi Team, I have few queries on virtual Agent and it would be great if someone helps me to understand the same: 1. How we can change the OOB greeting message in Virtual Agent (VA)? 2.How we can remove the bot response tone to none? 3. How to call Rest...
Hi Team, I have a catalog Item xxxx- with Variables- Name, Location, User to be added to the group - Reference, Name of the Group- Reference. Requirement is based data filled in User to be added to the group and Name of the Group , this user should ...
Hi All, Parent.number Field not visible to the ITIL users, Admin can able see that field , Please help me on this. please find below screenshots. For Admin Screenshot: For ITIL user Missing field screenshot:
Hello All, I want to check TASK status in the workflow, if TASK is closed I want Make RITM and REQ closed and If TASK is cancelled I want to Make RITM/REQ cancelled, I want check task status in work flow and then set up RITM/REQ status from workflow,...
Helsinki: Patch 7Hello All,I am trying to make a container split ONLY appear based on checked boxes outside the container. I've attempted to do this via a UI Policy with no luck. Let me share some screen shots to help explain:Here are the two check b...
How to achieve this using a transform script before loading of data or a business rule after load/. Suppose my phone number looks this way from data : +91 9xxxxxxxxx , i need it to transform to +919xxxxxxxxx so there is no inbetween spaces. Thanks
Use case: User logs into client system as User A. User SSOs into ServiceNow (SN). User doesn't log off SN and closes tab/window. User logs out of client system and logs into client system as User B and then SSOs into SN. What I'm observing is SN does...
Is it possible to output gs.print to a log file from a fix script or scheduled job?
