What is persona in servicenow? User persona and group persona ? How can we update after creating one? How Users can be added to the existing persona? Benefits of persona?

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Kumar54
Tera Contributor

‎05-19-2021 10:35 AM

What is persona in servicenow? User persona and group persona ? How can we update after creating one? How Users can be added to the existing persona? Benefits of persona? How can we add data to persona ( dynamic or static)

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to mariamanuel5489

‎08-28-2024 04:17 AM

Hi @mariamanuel5489 

 

There is user indicate to single person, like CAB manager

Group  - Set of ppl , like CAB Group

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to mariamanuel5489

‎08-28-2024 04:17 AM

Hi @mariamanuel5489 

 

There is user indicate to single person, like CAB manager

Group  - Set of ppl , like CAB Group

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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