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what is service request? how it use in snow?

rajaa
Giga Contributor

‎06-13-2017 03:14 AM

gjk

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6 REPLIES 6

harishdasari
Tera Guru

‎06-13-2017 03:28 AM

Hi RajaSekhar,



the request which is generated using the service catalog item is Service request and Every service request will have 1 or more requested item(RITM).


Every RITM can have 1 or More Tasks for fulfillment.



http://wiki.servicenow.com/index.php?title=Service_Catalog_Management#gsc.tab=0



Introduction to Service Catalog - ServiceNow Wiki





Thanks


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Not applicable

‎06-13-2017 03:32 AM

Hi Rajasekhar ,



Refer the below links may helpful to you.



Managing Request Fulfillment - ServiceNow Wiki



http://wiki.servicenow.com/index.php?title=Service_Catalog_Management#gsc.tab=0




Service catalog requests


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rajaa
Giga Contributor

‎06-14-2017 02:43 AM

what is cascade varibles?where we use it?


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