what is service request? how it use in snow?

rajaa
Giga Contributor

gjk

6 REPLIES 6

harishdasari
Tera Guru

Hi RajaSekhar,



the request which is generated using the service catalog item is Service request and Every service request will have 1 or more requested item(RITM).


Every RITM can have 1 or More Tasks for fulfillment.



http://wiki.servicenow.com/index.php?title=Service_Catalog_Management#gsc.tab=0



Introduction to Service Catalog - ServiceNow Wiki





Thanks


Karthik Reddy T
Kilo Sage

Hi Rajasekhar ,



Refer the below links may helpful to you.



Managing Request Fulfillment - ServiceNow Wiki



http://wiki.servicenow.com/index.php?title=Service_Catalog_Management#gsc.tab=0




Service catalog requests


Karthik Reddy T.
ServiceNow Commnunity MVP -2018 class.

rajaa
Giga Contributor

what is cascade varibles?where we use it?