what is service request? how it use in snow?
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‎06-13-2017 03:14 AM
gjk
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‎06-13-2017 03:28 AM
Hi RajaSekhar,
the request which is generated using the service catalog item is Service request and Every service request will have 1 or more requested item(RITM).
Every RITM can have 1 or More Tasks for fulfillment.
http://wiki.servicenow.com/index.php?title=Service_Catalog_Management#gsc.tab=0
Introduction to Service Catalog - ServiceNow Wiki
Thanks
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‎06-13-2017 03:32 AM
Hi Rajasekhar ,
Refer the below links may helpful to you.
Managing Request Fulfillment - ServiceNow Wiki
http://wiki.servicenow.com/index.php?title=Service_Catalog_Management#gsc.tab=0
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‎06-13-2017 03:47 AM
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‎06-14-2017 02:43 AM
what is cascade varibles?where we use it?
