what is service request? how it use in snow? - ServiceNow Community

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gjk

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Hi RajaSekhar,

the request which is generated using the service catalog item is Service request and Every service request will have 1 or more requested item(RITM).

Every RITM can have 1 or More Tasks for fulfillment.

http://wiki.servicenow.com/index.php?title=Service_Catalog_Management#gsc.tab=0

Introduction to Service Catalog - ServiceNow Wiki

Thanks

Hi Rajasekhar ,

Refer the below links may helpful to you.

Managing Request Fulfillment - ServiceNow Wiki

http://wiki.servicenow.com/index.php?title=Service_Catalog_Management#gsc.tab=0

Service catalog requests

Please refer below links-

How can I create service request in service now instance using REST API's..Can anyone please help..

Create service request and related requested items from a br / workflow

Service request form on SNOW

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