what is service request? how it use in snow?
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‎06-13-2017 03:14 AM
gjk

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‎06-14-2017 03:15 AM
Hello,
Cascading enables values entered for variables in the initial order form to be passed to the equivalent variables in the ordered catalog items.
Cascading allows values entered for variables in the initial order form to be passed to the equivalent variables in the ordered catalog items. For example, a variable on the initial order form prompts the customer to enter a delivery location value. If you enable cascading, the value for this variable then populates delivery location fields on each of the ordered items.
To enable cascading, select the Cascade variables check box when creating the order guide. Then, create variables on the catalog items that match the names of the corresponding variables in the order guide. When a customer places an order, the variables on the ordered items inherit the values of the identically named variables in the order guide.
- Use a variable setYou can use a variable set with an order guide.
- Hide cascaded variablesYou can hide the duplicated variables on the Choose Options screens to keep your screen clean.
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‎06-14-2017 03:36 AM
Hi Rajasekhar,
Please review this LINK. We will be conducting more value realization webinars for new customers to Service Catalogs in the following months.