When Approval is rejected then Request state should populate automatically into closed Incomplete.

Bunny4
Tera Contributor

‎07-07-2022 02:03 AM

Hii @christopherperry 

I have Designed a Flow Designer for a Catalog Item.When Request is submitted then flow designer is triggereing correctly but when Approval is rejected in ritm then Ritm state is coming into close incomplete.

but Request state is not coming into closed Incomplete.

I came through flow execution part once here i noticed that else part flow is not triggering in flow designer.

Please tell me anyone why else part is not triggering in flow designer.

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9 REPLIES 9

Mahesh23
Mega Sage

‎07-07-2022 02:08 AM

Hello, Please share the flow designer image
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SumanthDosapati
Mega Sage
Mega Sage

‎07-08-2022 07:28 AM

Hi,

Please share your flow designer configuration screenshots so that we can help you.

 

Regards,

Sumanth

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TramaineM
Kilo Sage

‎07-08-2022 08:37 AM

Hi,

You should include an If statement so that if the Approval is Rejected, then set the RITM to Closed Incomplete. 

Here is an example I use:

find_real_file.png

Preview file
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spike
Mega Sage

‎08-23-2022 08:32 AM

I'm having the same problem. When the approval is rejected, the Flow is cancelled and the RITM set to Closed Complete.

The Flow should handle the rejection and update the ticket, but something is cancelling it and I can't find what.

It's driving me nuts!

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