Asset record is not created

[Sunny45]

Hello Team,

I am discovering some printer but for some reason asset record is not created even though I have Manf and Model information discovered. Is there any property which needs to be set?

Any help greatly appreciated. 

Thanks,

[Sulabh Garg · Accepted solution]

Hello Sunny,

Please check the below KB article, https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749624

Primary reason for no asset creation includes following

1) No Model Category exists for the CI Class

2) Two Model Category records exist for the same CI Class

3) A Model Category exists, but with no Asset, table entered

4) A Model Category exists, but with the wrong Asset table entered

5) A Model Category, with an Asset table, but 'Enforce CI verification' is ticked

6) The Model of the CI is set to "Don't create Assets"

7) The "Create Asset on insert" Business Rule, and dependent "AssetandCI" Script Include maybe Inactive or Customised

😎 The Asset is inserted, but values are empty

9) Custom code running as part of the CI or Asset insert breaks the insert

Hope it helps!!

Please Mark ✅ Correct/helpful, if applicable, Thanks!! 

Regards

Sulabh Garg

[Sunny45]

Thanks Sulabh. 

[Casper6060]

For anyone else having this "issue", there is a property called glide.create_alm_asset.async which by default is set to true, when set to true the creation of an asset is bound to a scheduled job called Asset - Create asset delayed sync which runs every 15 mins. This is to reduce load on the server, so if you wait up to 15 mins it should work.

If you want you can set the value in the property to false and this will create the Asset immediately.