Hello
From what I gathered only users with the knowledge_admin (or admin) role can attach a KBA on a m2m_kb_task. There is an OOB ACL controlling this.
What would be the best approach to let agents attach existing KBAs without knowledge_admin role?
In the below KBA it is outlined that the 'OOB only knowledge admin/admin can detach the article.', but why there is no OOB feature to attach knowledge?
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0786044
Thank you.
