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Opened records on SOW

Hi, I have opened few records on the SOW yesterday. I remember closing it as the day ends. But when I open my browser today (new session) I am able to see those records already opened on my SOW. Is there a way to stop this or any KB article I can ref...

Rairai31_0-1729210602339.png
Rairai31 by Giga Guru
  • 355 Views
  • 3 replies
  • 1 helpfuls

Adding Knowledge Base

Does anyone know how I can add the Knowledge base from the normal UI into Service Operations workspace.  I have a request that be a big benefit to the users if they could have the KB without having to be in Agent Assist to look at and view the areas ...

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Resolved! Users not being redirected to SOW

I am trying to figure out why the Users are not being redirected to the SOW.  I have used my PDI to setup the following scenario.  1.  Created a group called SOW Users and granted the role of ITIL (the only role for this group)2.  Added some users to...

Community Alums by Community Alums  
  • 928 Views
  • 2 replies
  • 0 helpfuls