Auto assign ScTASKs based on Agent Capacity, Skills and Availability for specific catalog items

[Shantharao]

Hi All,

Auto assign Sc Tasks based on Agent Capacity, Skills and Availability for specific catalog items in Agent Workspace/Service Operations Workspace

Can anyone provide the step-by-step process or any useful videos for the fulfillment 
I have followed below video but not working as expected
Virtual Agent Academy: Routing work based on skills in Advanced Work Assignment (AWA)

Thanks in advance for your help, nice day.

[kaushal_snow]

@Shantharao ,

You can configure Advanced Work Assignment by creating a service channel for sc_task records, setting up queues with conditions for specific catalog items, enabling skill based routing, and ensuring agents availability and presence are respected, while also validating the Capacity in use calculations and troubleshooting any issues with scheduled jobs like Re register AWA Record Watcher to ensure accurate task assignment....

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