Hello, Does anyone know if the legacy agent workspace ribbons are compatible with the new service operations workspace or if SOW has something similar and has anyone implemented such a thing? Kind regards,Alex
Hello! We are working on migrating from Agent Workspace to SOW. Our Service Desk creates an Interaction record to capture data before then escalating that record to either an Incident or a Requested Item. The process is this: Agent open "New Interact...
How to add response template in contextual side bar in service operations workspace
Hi All, Does anyone know why I don't see the New option to create a new Action Assignment? Many ThanksEli
Hi everyone, What controllers do in workspace and can anyone explain with relatable example?
How to Auto-Generate in Activity Stream the "Post to activity stream" when sending all private messages In the sidebar discussion?If I send a message in the Discussion sidebar it should auto-post in the activity stream.
Hello,I am trying to add an additional data visualization component to the ServiceNow Service Operations Workspace Home Page/Landing Page in our Washington DC instance. However, I am encountering difficulties and cannot add the new component. Could y...
Hello All, We are using OOB SOW Landing page and have created a new donut report on Task table(group by sys_class_name) by doing changes in SowIncidentLandingPageUtils.Only for our donut, some of the task lable are not display automatically, like in ...
Hello, I have been asked to provide a report for how many Incidents a technician has been reassigning. These incidents originally were auto assigned to his group and then he has manually reassigned them. I know there is a reassignment count that I ...
Has the "Edit Columns" button that used to appear in the Agent Workspace when navigating to Create New INC > Assign Group column > Group Members tab been eliminated from the Service Operations Workspace?
How to add url link on incident priority field label on SOW? Like attached imageI saw a post:https://www.servicenow.com/community/developer-forum/how-to-add-url-link-on-field-workspace/m-p/2860332The first answer doesn't have the details. Can not fol...
Two Iniatial Approval buttons which are created in an another application ( Legal Counsel Center application) are visible on the another workspace (Environment Social Governanace application) realated list of Approval . I can see the buttons in relat...
I have a question about the View All button for the Recent Transactions in an interaction record. Would there be any reason why it's not working consistently when clicked? Here is what I have noticed: Let's say I'm on an interaction record and want t...
