Empower your teams to grow their ServiceNow skills in tandem with the pace of digital transformation
Digital Transformation is a fundamental shift in IT infrastructure, customer experience, and business operations. In this post-pandemic era, organizations around the world are now committed more than ever to digitally transform their enterprise. Thus far, ServiceNow has empowered 1000s of companies in their transformation journey. However, to reap the benefits of this transformation, companies need to up-skill their employees...fast to spearhead this journey.
Key Facts that highlight the value of acquiring ServiceNow skills
According to the statistics released by ServiceNow Knowledge24 organizers, after analyzing the pulse of K23 participants, 87% of the attendees expressed enthusiasm for enhancing their ServiceNow skills, while 80% of them were delighted to share their newfound knowledge!
Inefficiencies in scrambling through multiple systems when you upskill your teams
When your organization is ready to ramp up your teams’ skills, here are some key questions you may have:
- Where do I direct my teams to access and learn all the cutting-edge developments in ServiceNow applications?
- When I’m ready to schedule agents to work using the new skills they’ve gained, how do I keep track of my teams’ disparate skills data?
Investing in your teams’ ServiceNow skills is a strategic investment in the future of your organization. By equipping your team with the necessary ServiceNow expertise, you empower them to adapt to changing industry trends, embrace new technologies, and drive innovation within your organization. When your team is equipped with upskilled capabilities and prepared to deliver, there should be no need to scramble through multiple systems to match agents with the appropriate skills and availability to assign the continuous influx of work.
What would this look like when you automate it?
Cut to the chase to up skill your teams’ ServiceNow learning
Now Learning is an independent application that in and of itself allows team members to automate the end-to-end learning process so that they can focus on what matters most to them. They can look at what courses and paths they’ve enrolled in, explore their career journeys, and keep track of their achievements through credentials, badges, and completed courses.
But then, as a manager, you want to track all your teams’ learning and skills in one place so you can assign the right work to the right agent in a snap!
How can we solve this dispersed learning experience?
Coaching with Learning: the perfect solution to address your learning needs
When you integrate your ServiceNow instance with Now Learning, you can conveniently assign Now Learning and track course progress, all within the manager workspace. Additionally, agents are empowered to self-assign and learn courses on demand in the Service Operations Workspace, freeing up time for more important tasks.
You can also do analysis on historical trends in course completion right from the manager workspace landing page. You can categorize related courses into learning libraries, create learning paths for your employees, assign learning tasks or courses, track their progress, and monitor which courses the learners are taking and their respective completion deadlines.
When they complete the courses, the acquired skills are automatically added to the agents’ skill set. When your agents gain new skills, you can also add them manually or use Predictive Intelligence to recommend skills that agents have utilized but have not yet been included in their skill set. Managers can go to the Skills page at any time to look at their teams’ updated skill sets so that they can promptly assign the right agent to the right task.
