Continue button is not working when we import the file through upload new version in KB table in sow

Community Alums · 3 weeks ago

Hi Team ,

I wrote the script to import the file when we click the upload new version ui action (Knowledge table) in sow, and functionalites wise it is working fine file is attached too, however continue button is not working

code :

function onClick(g_form) {

// Define the URL for the UI Page

var url = 'https://devXXXXX.service-now.com/kb_import.do?sysparm_stack=no&knowledge_sys_id=' + g_form.getUniqueValue();

// Use g_modal to open the UI Page within a modal overlay

g_modal.showFrame({

title: "Import a file",

url: url,

size: "md", // Use 'sm', 'md', 'lg', or 'xl' for size

height: 640, // Specify height in pixels

});

Nilesh Pol · 3 weeks ago

@Community Alums it seems like you are opening kb_import.do inside a model, so script is correct, but UI page is not model-safe.

You can try and verify with opening new tab on same window, that will solve your issue.

Community Alums · 3 weeks ago

@Nilesh Pol

could you please suggest me how can we open the new tab , because when I click the upload new version button it comes with pop window then I import the file then we get the continue button

Nilesh Pol · 3 weeks ago

@Community Alums your can reframe the code by using windows obj:

please verify the below script and make update as per your requirement-

unction onClick(g_form) {

// Define the URL for the UI Page

var url = 'https://devXXXXX.service-now.com/kb_import.do?sysparm_stack=no&knowledge_sys_id=' + g_form.getUniqueValue();

// Use window to open the new tab on same window

window.open(url, '_blank'); OR window.location.href = url ;

});

if it helps, please mark helpful and accept as solution,

Community Alums · 3 weeks ago

@Nilesh Pol it is not working . could you please try from your end.