CSM Workspace – Attachment opens in new page instead of downloading (works differently in Native UI)
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05-08-2026 07:33 AM
When I click on the attachment, instead of downloading it open a new page in CSM workspace. Could you please help me with this.
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05-12-2026 12:04 AM
@Tanushree Maiti , Thank you for the response, I want it for catalog task table, could you please help me
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05-12-2026 03:41 AM - edited 05-12-2026 03:42 AM
Hi @ramireddysa
Once you have update setting on document viewer as per KB , it should work for catalog task as well.
If it does not work, revert back here.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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a week ago
Hi @Tanushree Maiti ,
I have set the document viewer attribute to false and create one system property with value as false , but it is not working for sow