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CSM Workspace – Attachment opens in new page instead of downloading (works differently in Native UI)

ramireddysa
Tera Contributor

When I click on the attachment, instead of downloading it open a new page in CSM workspace. Could you please help me with this.

ramireddysa_2-1778250817495.png

 

ramireddysa_1-1778250763314.png

 

@Dr Atul G- LNG 

@Ankur Bawiskar 

7 REPLIES 7

@Tanushree Maiti , Thank you for the response, I want it for catalog task table, could you please help me

 

Hi @ramireddysa 

Once you have update setting on document viewer as per KB , it should work for catalog task as well.

If it does not work, revert back here.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Hi @Tanushree Maiti ,

 

I have set the document viewer attribute to false and create one system property with value as false , but it is not working for sow