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Dashboards not loading in Analytics Center in SOW

MelissaS0144719
Tera Contributor

The goal - I am trying to enhance the OOB SOW with a new page and template 'Analytics Center' so managers can create their own dashboards within the workspace to get the metrics they are looking for. 

 

Within UI Builder, I was able to add a page and apply the OOB template 'Analytics Center'. 

 

Screenshot 2026-03-11 090139.png

I also created a page registry. 

 

Screenshot 2026-03-11 085952.png

 

The Analytics Center home page loads just fine. The issue I am experiencing now is that when trying to create a dashboard or open one that is already existing, I am getting a 'No content available' page. 

 

Screenshot 2026-03-11 090344.png

For reference, no one that I tested is able to see content here but the dashboards are available and working outside of SOW. 

Also, I have the platform_analytics_admin role which contains all the listed roles (screenshot taken from SN Docs) 

Screenshot 2026-03-11 091240.jpg

I have reached out to ServiceNow Support but am told that this is a configuration issue and not that something is broken, so they are unable to continue to troubleshoot. I have spent hours trying to find the missing configuration piece with no luck. 

Has anyone ran into a similar issue?

 

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