Default Dashboard in Service Operations Workspace

[Nicolas17]

Hello community!

Our Service Desk Manager built himself a custom dashboard in Service Operations Workspace (SOW) and would love to land on it by default when clicking the "Dashboard" button in the left ribbon.

Right now, every time he logs back in and goes to that section, it opens the default IT Agent Dashboard instead.

I tried setting the Default Dashboard value in the Service Operations Workspace Experience in UI Builder (see screenshot), but it doesn't seem to have any effect.

So my questions are:

• Is there a way to change the default dashboard for all users (or ideally per user)?

• Or even better: is there a way to load the last opened dashboard, like what we see in Next Experience UI?

Any tips would be really appreciated!

Thanks in advance!

[Ankur Bawiskar]

@Nicolas17 

check if this helps

How to change default dashboard on Admin home? 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Nicolas17]

Thanks a lot for your attempt to help — I really appreciate it!

That being said, unfortunately, it's not what I'm trying to achieve.

I'm not looking to change anything in the general Next Experience UI, but specifically in the Dashboard page within Service Operations Workspace (SOW).

When a user selects a different dashboard inside SOW, no sys_user_preference record is created, so there’s no persisted preference across sessions.
However, during the same session, the user is redirected to the last dashboard they opened, which gives hope that something is tracked somewhere — but clearly not through sys_user_preference.

So the real challenge here is: How can we define or override the default dashboard loaded when landing in the SOW dashboard page?

[Nikos Pavlou]

I am also interested in this solution.

My team recently moved into using SOW and the Dashboard tile within SOW does not retain the last accessed dashboard and it doesn't have a "Set Default" option on the front end.

This also happens if you navigate away from the tile, not only on signing in/out so it's very frustrating to search for the dashboard every time as there is a lot of back and forth interactions during the day for our team members