Default Lists not showing for non admins

[Ashley]

Good afternoon,

We are currently carrying out regression testing for the Australia release in a sub-production instance, and the default lists are not appearing for non-admin users.

The message shown is: “One or more property values are invalid.”

I have checked the ACLs for several Help Desk users, and none appeared to be blocked.

Has anyone seen this error before?

Kind Regards,

Ashley

[glideFather]

Hi @Ashley,

if you think it might be caused by upgrade, then review the changes brought into the instance and/or create a case from Support portal

[Tanushree Maiti]

Hi @Ashley 

• Go to [sys_ui_list] table
• Ensure there is a record for the table in question with the View set to "Default view" and the User field empty
•  If missing, export this record from an out-of-the-box (OOB) instance and import it, or create it manually.

Refer: KB2441707 Missing 'Default View' in the list view for some users 

•  If missing, export this record from an out-of-the-box (OOB) instance and import it, or create it manually.

[Ankur Bawiskar]

@Ashley 

this is for which workspace?

Was this working fine before upgrade?

If yes then raise a case with ServiceNow

[Ashley · Accepted solution]

Good morning,

I handed this over to our Senior Dev and the default lists were being blocked by 2 different ACL's that were created during the upgrade to Australia and all resolved now.

Kind Regards

Ashley