Flag Article and Copy Link actions

[nataliyee]

Can someone help me understand how to move the Flag Article and Copy Link actions from the More Actions (three-dot) menu so they're always visible on the form, like the Edit button? The article is viewed in the SOW. I've attached a screenshot for reference.

 

 

[Kieran Anson]

Hi,

Assuming this is the 'Knowledge View SNC' page within the SOW experience, you will need to copy the page and create a variant to make this change.

The more actions section explicitly defines those two actions. On your variant, you'd remove this content and replace with button components 

[Tanushree Maiti]

Hi @nataliyee 

Refer KB: KB0868501 Change the Copy Link action in Knowledge articles when viewed from Agent WorkSpace 

• Navigate to sys_ux_lib_source_script table.
• Search for the record with name - sn-component-workspace-knowledge
• Under the script section search for or the keyword - /kb?id=kb_article_view&sysparm_article=

2. Ensure glide.knowman.show_flag system property properly set

3. refer ServiceNow Documentation: Create a form action button