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Flag Article and Copy Link actions

nataliyee
Tera Contributor

3 hours ago

Can someone help me understand how to move the Flag Article and Copy Link actions from the More Actions (three-dot) menu so they're always visible on the form, like the Edit button? The article is viewed in the SOW. I've attached a screenshot for reference.
 
 Screenshot 2026-07-16 180108.png

 

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Kieran Anson
Kilo Patron

2 hours ago

Hi,

Assuming this is the 'Knowledge View SNC' page within the SOW experience, you will need to copy the page and create a variant to make this change.

 

The more actions section explicitly defines those two actions. On your variant, you'd remove this content and replace with button components 

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Tanushree Maiti
Tera Patron

an hour ago

Hi @nataliyee 

 

Refer KB: KB0868501 Change the Copy Link action in Knowledge articles when viewed from Agent WorkSpace 

  • Navigate to sys_ux_lib_source_script table.
  • Search for the record with name - sn-component-workspace-knowledge
  • Under the script section search for or the keyword - /kb?id=kb_article_view&sysparm_article=

2. Ensure glide.knowman.show_flag system property properly set

 

3. refer ServiceNow Documentation: Create a form action button 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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