Hi everyone,
I’m working with Service Operations Workspace and I’m trying to figure out how to set the last visited dashboard as the default view when a user returns to the workspace, as currently when they click the dashboard icon it defaults to the IT Agent Dashboard.
Ideally, I’d like the workspace to remember which dashboard a user accessed last and automatically load that one the next time they open it.
Based on some research i fund that there is no OOTB way to achieve this but you could potentially do the below:
- Create a User preferences to store the last visited dashboard.
- Create a separate icon in Service Operations Workspace using UI builder.
- Create a redirect on UI builder custom icon using the preference to the last visited dashboard.
Has anyone implemented something like this or found a workaround? Any guidance or examples would be greatly appreciated!
