Implement Follow button on SOW

[Eddloupe]

Hi All,

I have a requirement to  add the Follow button in SOW similar in the platform for Incident, Change and Problem.

[Community Alums]

Hi @Eddloupe ,

To show the 'follow' button on the form header, the UI action controlling this button needs to be active. 

1. Go to System Definition -> UI Action and search for 'Follow on Live Feed' in the name column. 
2. Make sure the UI Actions for that particular table are Active
3. Now go to System Properties -> All Properties.
4. Search for the following system property: glide.live_feed.task_header_button 
5. Make sure the value is set to "collaboration".

[Eddloupe]

Hi Sandeep ,

Thanks for the prompt response. Is this applicable in the Service Operation Workspace ?

[Eddloupe · Accepted solution]

I've checked with servicenow and they told us that the follow button cannot be implemented on the Service Operation Workspace as It is part of the deprecated Connect plugin.