I've enabled Business Rule 'Append Internal Chat Transcript' in my instance.While testing I observed for Closed Completed transcript is attaching. But for Closed Abandoned transcript is not attaching. Scenario 1: User Live agent support request raise...
In ServiceNow Workspace, related lists are displayed vertically by default within a single Related Records tab, as shown in the screenshot. Developers may want to display these related lists horizontally to provide a more compact and organized layout...
We are wanting to change the tab order for the SOW incident page to have Details show at the beginning of the list as that is where most work is completed. Found an older article but it no longer loads we just migrated to Australia. Is this able to b...
As a worker I want a form to help me in filling in the correct values and understand better what I need to enter and why.ServiceNow fields can have hints on the form, another feature is to show a text which automatically disappears when you start typ...
I just now figured out: indeed it's possible to add a database view to the left navigation lists list: When you configure the sys_ux_list you cannot select database views.However: by using SN Utils, kudos to Arnoud Kooi https://www.arnoudkooi.com/, ...
Where do I can find this OOB button?I want to modify the url of the KB/KA attach to Incident using this button.
My IT group migrated to SOW a few months ago. We have auto redirection in place to everyone opens and lands in SOW. I understand you can't do EVERYTHING in SOW but I am trying to see what behind the scenes information I can gather to learn what mod...
The functionality to add an approver works great....but I can't figure out how to actually trigger the approval. It just sits there in the "Not Yet Request" state. Any guidance on how to get the approval to actually trigger? Thanks!
Hi Team, When an attachment is associated with the RITM, it appears in the Attachments section of the associated Catalog Task in CSM Workspace. However, when I click the attachment, it opens in a new browser tab instead of downloading. In the Classic...
So in the My List area of configurable workspaces like the Service Operations Workspace (SOW) there is a sub-grouping of lists called "Shared with Me" that includes any lists created by others and shared with the logged in agent. Over time, this Shar...
Good afternoon all I setup on-cal scheduling for our users but one of the requirements was that, if I cannot be on call, I want to discuss with a peer to stand in for me but the peer must schedule the absence? I know it works the other way around, bu...
Hi , I'm working on a custom workspace and I'm trying to configure attachment tab in side panel. I have configured the component but I'm not able to expand the tab. It would be great if I can steps on how it can be configured. I have attached the Scr...
Hi,Is it possible to enable users in SOW to select any dashboard they would like to view, and not only the Overview or the IT Agent Dashboard?Does anyone know if this is feasible?This would allow users to perform everything within SOW without needing...
Hi Everyone,I am working on the Problem Fix action in Service Operations Workspace (SOW) and have run into a limitation.In Native UI, the Fix UI Action contains an OnClick client-side validation that runs before the action is executed. The validation...
