When I click on the attachment, instead of downloading it open a new page in CSM workspace. Could you please help me with this. @Dr Atul G- LNG @Ankur Bawiskar
Hi Team, The "Show other active tasks button" next to the Affected CI on change request form is missing in Service Operation Workspace . Could you please help me on this? I have attached screenshot for reference. I have created a system property with...
Hello @all , I have added a "New Request" option to the "+" (Chrome Tab) menu in Service Operations Workspace (SOW). Currently, when I click New Request, it opens the Workspace Catalog (shown in the first screenshot). My requirement is to have New R...
I want to hide the email from state is closed in sow workspace.how to achieve this
Hello ServiceNow Community,I’m reaching out for assistance with an issue we’ve encountered in SOW. Specifically, in "Record Form" activities within playbooks, when 18 or more fields are added, they stop displaying normally in the workspace. Instead, ...
We have requirement, where we need to show risk assessment ui action in normal change in service operation workspace. currently when we create a normal change in standard UI - the cycle is - New - Assess - authorize post assess we will be seeing requ...
After upgrading our dev instance AUS, the knowledge article could be able to create in SOW.When clicking the New button, the popup not coming (Create article) it show page not found. Attached the prod and dev (issue in DEV since upgraded to AUS).
Hello,I am working on scenario where I want to show button on sc_req_item table list view and on form view. I want to show a pop up with 2 dropdown fields State and Stage on click of buttons. When user select any state and stage value and update reco...
Can someone help me understand how to move the Flag Article and Copy Link actions from the More Actions (three-dot) menu so they're always visible on the form, like the Edit button? The article is viewed in the SOW. I've attached a screenshot for ref...
Hi All,Scenario: User submits a catalog in ESC. Now as an Asset Manager want to open the same record in HAM workspace.Can you suggest.Note: We have tried Custom UI steps , tried using Filter to the list, opening existing record and all. Nothing worke...
Hi, I am facing some issue when i click the retract button for a demand record. I am unable to update the record for this Demand record which state is qualified and investment currency is empty. And the error is 'Investment currency is configured to...
Hi , New Button needs to remove on the incident_task table records list in Service Operations Workspace. I have checked the sys_declarative_action_assignment_list(List actions) , but there is no record with new on the incident_task table. Could you p...
Hello!I recently was working on an enhancement for my Service Operations Workspace environment, trying to find out if it was possible to edit the tables a custom MyList after it has been made. Currently, one can create a custom list based on a source...
Is there a possible solution to paste a screenshot in SOW without setting system property "glide.ui.journal.use_html " to true OR without adding SN Utils extension for a regular user or itil user?TIA
I am working on customizing the Playbook Experience interface (Next Experience Framework) and am trying to rename or remove the out-of-the-box "Variables" section heading that appears inside a Questionnaire card component (see attached image). Is the...
