Hi Team,I’ve built a custom workspace in ServiceNow, and I'm currently facing an issue related to attachment downloads.Attachments are downloading successfully from the Attachments tab.However, attachments within the Activity Stream (activity filter)...
I would like to create 3 filter sets for all tasks. I am able to do so, but it only appears when I am not impersonating. Is there a way to make them universal and store them in an update set?
Hello community!Our Service Desk Manager built himself a custom dashboard in Service Operations Workspace (SOW) and would love to land on it by default when clicking the "Dashboard" button in the left ribbon. Right now, every time he logs back in and...
Hello Team,I have created one Declarative action for incident table i want to show that declarative action only on Service operation workspace.If i check the checkbox Enable for all configurable workspaces it is visible in my Service operation worksp...
In the Service Dashboard the color representation of the Service Instance is keyed off of any open Alerts. Is there a way to add Incidents to this? It would be nice to be able to indicate an open issue against a Service that may have been reported ...
Hi all In CSM workspace I can add variable formatter in CSM Case form following instructions in this page (https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/service-catalog-management/task/configure-default-variable-edi...
Hi Guys,I need to remove the IT Agent Dashboard as a default in SOW and I need to replace it with something else.I migrated 2 of our dashboards to Platform Analytics and made them visible in SOW. I can see them listed, however, it takes so much time...
HiAfter I have already created a multi-row I need to export it to an Excel file through WorkspaceThe problem is that the multi-row answer table does not give me the information organized as it appears in Workspace
Hi, we have multiple UI actions that modify related list records. After the execution of the action, the user must always manually click the "Refresh List" button on the related list. We want to have an option to trigger this refresh from an UI actio...
Added the role to enable users to see the Services Dashboard in SOW. Sadly users with evt_mgmt_user cannot see the Edit Form icon () or List Filter icons. I cannot find anything on this in ServiceNow Support or the community. Screenshot shows the ic...
The attribute 'Editable' is read only on the Express List View table [sn_sow_exp_app_view]. Having the configured views editable in the Express List is something really desirable to Event Management Operators, because it is really useful to use the f...
Hello, I have created a new service catalog and I want it to display when I select the "Create Request" button on an incident record. How can I change the catalog reference in the "Create request" button in an incident record?
Hi Connections short description: Update the Impacted service field in alert table. as it is doing a count instead of showing the actual Name of the Impacted services In SNOW Demo - they are showing the alert table. where the field "impacted Services...
Hi Team I am new to service now and i would like to know if it is recommended to adpot service operation workspace for service desk team as we are currently working with the classis views. How long it will take to configure and provide training for t...
Utilizing the chrome_tab from the Service Operations Workspace, we want to route to the Change Wizard in the platform. This is what we have where the link should return back to the Platform UI: { "contextual": ["record", "kb_view"], "newTabM...
