Resolved! How to create a variant from UI Builder for attached UX Macroponent
How to create a variant from UI Builder for attached UX Macroponent I want to copy attached record InformationUX Macroponent Definitions | ServiceNow
Forum Posts
Continue button is not working when we import the file through upload new version in KB table in sow
Hi Team ,I wrote the script to import the file when we click the upload new version ui action (Knowledge table) in sow, and functionalites wise it is working fine file is attached too, however continue button is not working code : function onClick(g...
Service Operations workspace | Allow users to select any Dashboards in the workspace
Hi,Is it possible to enable users in SOW to select any dashboard they would like to view, and not only the Overview or the IT Agent Dashboard?Does anyone know if this is feasible?This would allow users to perform everything within SOW without needing...
Enable "View All" and “Record” onClick Navigation for Platform Analytics Dashboards in Workspaces
OverviewWhen working with Platform Analytics dashboards inside Service Operations Workspace (SOW), a common requirement is to:Redirect users to the record form when a row is clickedRedirect users to a filtered list view when the “View All” button is ...
Field changes not showing in SOW
Hi everyone,We have the assigned_to field on the computer table and the change to this field wont show in SOW but it's showing in the legacy view. We are out of ideas how to fix it and the field is included in the activity filters...Anyone can help?
Work notes are getting duplicated for a specific user in the IT Tickets
Hi Everyone,We’re facing an unusual issue in our ServiceNow instance: work notes are being duplicated exactly twice, but only for one specific user. This behavior is not happening for any other users or roles.Has anyone come across a similar problem ...
Live Chat - Remove Policy articles from the KB search within the chat
Live Chat - Remove Policy articles from the KB search within the chat Policy articles should not be searchable within the Live Chat /search-KB quick action or anywhere within SOW or AW.Articles that are INCLUDED for the /search-kb action: kb_knowled...
Service Operations Workspace - Use xMatters
I have a client that currently uses xMatters for their On Call. Can this be used instead of the ServiceNow On Call application? Will it populate the Schedule calendar and Experts On Call? They are on the Zurich release.
BLOG Enable "Record" and “View All” onClick Navigation for Platform Analytics Dashboard in Workspace
OverviewWhen working with Platform Analytics dashboards inside Service Operations Workspace (SOW), a common requirement is to:Redirect users to the record form when a row is clickedRedirect users to a filtered list view when the “View All” button is ...
Service Operations Workspace (SOW) for IMS: the Create Incident button looks grayed out
Hi Everyone, I’m seeing an issue in Service Operations Workspace (IMS) related to the Create Incident button. After I save an Interaction record, the Create Incident button becomes grayed out, as if it’s disabled. However, it is still clickable and w...
Highlight Selected Tab in SOW
Hi All, does anyone know how to get control of the top level tabs in Workspace? We are looking to style the "selected" tab but cannot find where we can touch this.Thanks, Jim
Service Operations Workspace (SOW) for IMS: ui action button greyed out
Hi Everyone, I’m seeing an issue in Service Operations Workspace (IMS) related to the Create Incident button. After I save an Interaction record, the Create Incident button becomes grayed out. However, it is still clickable and works normally—it open...
Getting Issue in Service operational workspace
Hi i am facing this issue when all users including admin open RITM & catalog task in SOW - 'Read operation on table 'sn_hr_core_case' from scope 'Global' was denied. The application 'Global' must declare a cross scope access privilege. Please contac...
Work Notes and Additional comments are not visible in Compose area of SOW (answered)
Issue: Work Notes Not Visible in Compose Section of SOWI recently ran into a situation where Work Notes on RITMs weren’t showing up in the Compose section of SOW. At first, I suspected ACL or UI issues, but the root cause was much simpler: the field...
BLOG : How to Open a Link with Dynamic Parameters in a New tab by clicking on Button
OverviewIn ServiceNow, it’s common to integrate with external tools such as monitoring dashboards, reporting platforms, or automation systems. A frequent requirement is to open these tools directly from a record, passing contextual data like Incident...
