We have had Duo as a service for a long time and recently added service offerings underneath it. The idea was that our support analysts could assign the service offering of device enrollment or bypass for Duo when appropriate. The challenge is that n...
Translation button is not coming besides work notes in CSM/FSM workspace. The issue is in the custom table Dealer case which extends case table. Although, the other custom tables have its visibility. Translation button is visible besides short desc, ...
Hello, I would like to display the variables from a Change Request record on its associated Change Tasks. I created the Change Request using a Record Producer and managed to display its variables on the Change Task form in the classic ServiceNow UI. ...
Hi Community,I am facing an issue with the Dashboard Picker in Service Operations Workspace (SOW) on a custom page variant in the Zurich release.I duplicated/customized an SOW landing page variant and added/configured the Dashboard component. The das...
Hello, Please, how to hide the button : Set as Default Filter (Next experience scope) Thank you
Hello everyone,We would like to understand whether ServiceNow supports or recommends either of the following approaches Change the "Request Exception" label to "Request Postponement" Prevent users from submitting a postponement/exception request when...
Hi everyone,I'm working on a Playbook that includes a "Questionnaire" activity with multiple questions. I'd like to replicate the behavior available in Catalog Item forms, where it's possible to show or hide questions based on previous answers — for ...
In Service Operations Workspace, the Compare versions tab “lists the fields for the selected versions in a side-by-side format”. The comparison does not list all the fields as in Classic UI. So is there a UI/component limitation or configuration issu...
Hi Community, We are working on Service Operations Workspace (SOW) My Lists → Tasks and have two requirements: When opening Personalize Fields, it shows 1449+ available fields from the extended Task table. We need to restrict this to show only scop...
We are facing a weird issue where fields in right section column & rows while configuring a data visualization the label is shown blank to users.This is intermittent, the same user is able to view the correct label while if we impersonate the user th...
In production if we look into CSM/FSM Configurable workspace we can see rich text editor enabled and it was available in our sub-prods as well. But this functionality is disabled now without we make any changes to it. Property glide.ui.journal.use_ht...
Hello everyone,Template sidebar is available in Incident, change_request, or other task record but not in outage form.I already tried to duplicate the Template SNC in UI Builder and remove the parent.table != cmdb_ci_outage from the condition:but sti...
Hi,For a project, I’m trying to find a way to open an internal route page in a new tab from the side navigation panel in Workspace. My goal is that when I click an icon in the left navigation, it opens the page in a new tab instead of replacing the ...
The On-Call Bulk Onboarding button is not appearing on the Teams page in Service Operations Workspace. The documentation states it should appear when the required plugins are installed and the rota_admin role is assigned. I have both. However, the bu...
My customer is not using 'Impact' in their Change processes, so they don't want to see it. I've removed the field from all the views of change_request, but it's still showing up on the 'Risk Details' card(?) in the Record Information - Change SNC pan...
