Hi everyone,I’ve created a Platform Analytics Dashboard directly in the Service Operations Workspace, but I’m having layout issues. The widgets don’t align properly and appear jumbled in different places.When I try to fix the layout, the changes don’...
Open an Interaction in SOW, then go to Record information and click Recent tasks. It shows a View all button. If you click View all, it only shows data from the last 7 days, and we want to change this to 30 days. Where can we change that query to 30 ...
Hi,So, I have this issue: I want to add additional actions to the attachment menu in the sidebar (the one with the paperclip icon). I added it in the appropriate place (Attachment Actions). The "Mark as test" action is supposed to change the u_test f...
Issue: Work Notes Not Visible in Compose Section of SOWI recently ran into a situation where Work Notes on RITMs weren’t showing up in the Compose section of SOW. At first, I suspected ACL or UI issues, but the root cause was much simpler: the field...
In the service operations workspace, after I create a list, is it possible to re-edit it so I can add a sort, or do I need to recreate that list (start over)?
I have a requirement to hide the Add, Edit, and Remove buttons from the Approvers related list (sysapproval_approver) on an SC Task after a particular task is closed complete. I created a Client Script (onLoad) on the sc_task table using: g_form.set...
Hi,We have created a UI action on both "incident" and "sn_customerservice_case" and made it to available for SOW. In SOW, for incident we were able to see the UI action whereas in case form the button is unavailable. Not sure what might restrict the ...
Currently the Attach Option in Agent Assist adds a link of Knowledge Article in additional comments which is redirected to Backend.We want to change the redirection view of this link.Please suggest a way to achieve this.
Hi everyone, I need to ensure that whenever a user opens an Incident, Request, or similar ticket - the record always opens in SOW, not the classic UI.Right now, links opened from outside SOW still route to the classic view.What’s the best way to glob...
How to make Checkbox field label bold and red in Native UI and Service Portal. And also how to diplay same variable in catalog task and RITM form as bold and red color.
I want to be able to click on the "+" tab in SOW to create a new KB article, presenting users with the window to choose the knowledge base they want to add the article too. I'm seeking help with formatting the JSON. I can create an article in the def...
Hi folks,I need to create a filter in a List component. I’m calling a Script Include, and it works when I pass a fixed sys_id. However, I now need to retrieve the sys_id of the current record (the record the page is based on), but I haven’t been succ...
I am trying to change the Attach article mapping for SOW for Incidents. I have gone into Contextual Search > Table Configuration > Incident. I have gone into all of the following highlighted records and updated the Attach note field to "work_notes". ...
Hi everyone,I need a group/role of agents to:In SOW (Service Operations Workspace) or the Classic UI, only be able to see and manage the sc_req_items of a certain category.Using an ACL applied to the group/role, I can easily restrict visibility based...
I've migrated a Dashboard and have it available on the SOW. Many reports were migrated to a List Data Visualization, but when I select an Incident number it redirects to the Platform view of the INC, and not a Workspace tab. I'd expect the Data Visua...
