Hello everyone,Template sidebar is available in Incident, change_request, or other task record but not in outage form.I already tried to duplicate the Template SNC in UI Builder and remove the parent.table != cmdb_ci_outage from the condition:but sti...
Hi,For a project, I’m trying to find a way to open an internal route page in a new tab from the side navigation panel in Workspace. My goal is that when I click an icon in the left navigation, it opens the page in a new tab instead of replacing the ...
The On-Call Bulk Onboarding button is not appearing on the Teams page in Service Operations Workspace. The documentation states it should appear when the required plugins are installed and the rota_admin role is assigned. I have both. However, the bu...
My customer is not using 'Impact' in their Change processes, so they don't want to see it. I've removed the field from all the views of change_request, but it's still showing up on the 'Risk Details' card(?) in the Record Information - Change SNC pan...
I'm trying to build something for our ServiceDesk so that when they click "New Interaction" it will launch straight into a Playbook. I understand that Playbooks require a created record to be used, however, I would like it to run similarly to the Pla...
I would like to hide this Export button in service operation workspace.
Hi all,We're trying to hide the Skip button on a Playbook Activity so agents can't skip this step in our process, but we can't get any of the documented or community-suggested approaches to actually work in our instance. What we're working with:Playb...
Hi everyone,I was exploring UI Builder capabilities and wanted to try implementing a bulk insert use case. The requirement was to allow users to add multiple Catalog Tasks to an RITM at once, instead of creating each Catalog Task individually.To achi...
We have a request to have the global search function in the Service Operations Workspace to function similar to the global search in the legacy agent workspace. Currently the global search results takes the whole window and navigates away from the S...
When doing a search in the SOW, the "Source" under the filters is no longer able to be selected. When trying to select it, it will flash once, and when trying to select it again, it only displays the loading circle but the Source has not been applied...
Hello community,I have a requirement to hide paperclip icon (attachment icon) in the sidebar when assignment group is abc in the service operations workspace.Can you please help me how to do it as it is ootb workspace. Thanks!
Hi everyone,I am looking for a way to have the side item bar (Contextual Side Panel / Agent Assist panel) collapsed by default when an agent opens the draft email / compose email screen in CSM Configurable Workspace.Currently, when navigating to comp...
We have configured a custom view for the Lead form in the SoW and have created a workspace view rule to override the default workspace view with the custom one based on the logged in user's role. The Experience restricted flag is enabled and the belo...
Hello community!Our Service Desk Manager built himself a custom dashboard in Service Operations Workspace (SOW) and would love to land on it by default when clicking the "Dashboard" button in the left ribbon. Right now, every time he logs back in and...
Hello All, I have created a simple List Action for the Hardware Asset workspace to update asset records on list view. Update is working as expected but info message is not appearing upon update. Any idea on this? Code: current.gl_account = 'test'; ...
