Is it by design that I cannot add the Additional Comments [comments] or Work Notes [work_notes] fields to the filter panel in the Workspace UI? If this is by design, how do you all search for comments and work notes instead?I was thinking of exportin...
Hi Experts, I would like ask your help on how to configure the Knowledge Article 'Most Recent tasks' to be visible as well in the KB view of Agent workspace.I would appreciate any inputs regarding this matter. Thank you very much.
My users are experience session timeout when they are editing on Workspace dashboard. So the question was raised: What is required to be 'Active', when apparently editing and adding to Dashboard is not enough? Is it specified somewhere what is consi...
Hi everyone,I’m running into an issue with Workspace list column filters when working with extended tables and choice fields, and I’d appreciate any confirmation or advice.Context / SetupWorkspace list table: sn_wsd_core_workplace_taskChild table: sn...
Hi Everyone,I have a requirement to modify a notification by adding a link to Resource Management Workspace record (Project/Resource Allocation). Can you please guys assist me with this requirement, the link I have added is to the record in classic v...
Hi Community,I have a requirement in Risk Workspace to change the wordings in the Tasks panel and the list view configuration. I am trying to find the configuration and edit it but not getting anything. I am attaching Screenshots for reference, insid...
Good day I am introducing on-call scheduling in SOW to our employees. I would like to make the move from our existing scheduling system as smooth as possible. Is there a way to globally set the notification settings for all teams? For now I would li...
Hi Team, I have two users, we have record producers, there is no restriction for that record producers, it is available to al the users. A user has submitted the record producers, it is submitted, he is able to view Incident. B user has submitted th...
Hello, I configured SLA Timers for incidents, and I can see it works in SLAs and Timings widget of Record Information sidebard option. Regarding the Resolution SLA, I think what is shown is Actual Time Left. For me it's important to have Business ti...
I create declarative field decorator on string field (description) its not visible but same decorator I added over short description it was visible. what could be the issue. Field decorators does not work on multi line elements?
Problem: g_modal in ServiceNow workspaces has a critical limitation: it fails to reflect user interactions from the pop-up back to the parent UI in real-time and the pop-up will not render based on the user Interaction if we create the pop-up using g...
I seen the default overview dashboard was read only so I made a copy and made my changes now I want to update the default overview to my updated dashboard. I did find this article Solved: Change default overview / dashboard - ServiceNow Community but...
OverviewWhen working with Platform Analytics dashboards inside Service Operations Workspace (SOW), a common requirement is to:Redirect users to the record form when a row is clickedRedirect users to a filtered list view when the “View All” button is ...
Hi everyone I am working on an on-call schedule on SOW and to my understanding a user should be able to provide coverage or schedule an absence to his shift if he is not available? The user does have an ITIL license but he is not able to do this. If...
We would like enable the Recommendations Actions Tab and Search sub tab with AI driven search in Service Operations Workspace for our custom table : x_sample_table. This is available for out of the box ITSM tables like incident,problem,change etc. I...
