Hello Community experts,We are facing an issue reported by a customer regarding the behavior of the "Create Incident" UI action within an Interaction record in Workspace.When an agent uses this action, it opens the Incident record in a new tab. Howev...
Live Chat - Remove Policy articles from the KB search within the chat Policy articles should not be searchable within the Live Chat /search-KB quick action or anywhere within SOW or AW.Articles that are INCLUDED for the /search-kb action: kb_knowled...
The instance was recently updated to the Zurich release, and after the update we noticed that the hyperlink text colour for reference fields was different ONLY in workspace lists. It turned out gray instead of the usual light blue - when you hover o...
https://instance.service-now.com/now/nav/ui/classic/params/target/sys_ux_client_script_list.do%3Fsysparm_query%3DnameSTARTSWITHopen%2520list%2520page%26sysparm_first_row%3D1%26sysparm_view%3D%26sysparm_choice_query_raw%3D%26sysparm_list_header_search...
Hello community!Our Service Desk Manager built himself a custom dashboard in Service Operations Workspace (SOW) and would love to land on it by default when clicking the "Dashboard" button in the left ribbon. Right now, every time he logs back in and...
Hi Community, We've facing an issue where retired articles are still accessible to users if they've previously bookmarked or saved the article link. Could we address this so that once an article is retired, any saved or bookmarked links are also d...
I'm facing an issue where the Summary section in the Service Operations Workspace (SOW) Incident view is showing up blank after filling the required fields under "SOW-Incident-Overview" view.
How to create a variant from UI Builder for attached UX Macroponent I want to copy attached record InformationUX Macroponent Definitions | ServiceNow
Hi Community! Is there a method to enable automatic ticket refreshing within the Service Operations Workspace while actively on the page? Thanks
Hi Community,Can actions be taken on Predicted Skipped Records? If so, could you please explain how? Thanks
If I open incident table in service operation workspace, it is opening in ""SOW"" view, and If I open the same incident in CSM View it is opening in ""Workspace"" View. But here I want incident to get open in the "SOW" view only in CSM workspace also...
I have created a copy of OOTB UI action "Create Incident" from Interaction table to add some mapping changesOOTB:- But now incidents created from interaction are not opened in new tab as it is ootb. Agent ahs to go to the Related list.After creati...
Hi,I’m encountering the error “Unable to locate sn_hr_core_task ‘sys_id’ for inbound email processing” when an external user replies to HR task emails. In some cases, the reply is being attached to the HR task which is sent by the same external user....
I am trying to update the "Record Information" tab for INC, CHG, RITM, and SCTASK. For example, I want to add a "watch list" card, but do not see how to do that. The steps I have taken are:UI Builder -> Service Operations Workspace experience -> Reco...
Hey Team,Hope you are doing good.Can anyone guide me how I can remove this New button for the Task. Let me clear you these are not RITM related Task
