I have configured a Category → Subcategory dependency in the dictionary level. for the SOW Problem Overview section. However, the dependency is not working in the SOW Overview UI. The same dependency works perfectly in the Problem Details tab in SOW ...
I have created a declarative action "Assign to me" on sc_task table. This will visible when current logged in user is part of assignment group and if state of sc_task is open. This declarative action is working fine for some assignment group members....
Hello everyone, We had the following requirement from the client to build the notifications according to the below template. The issue that we encountered, is that when dark mode is enabled, the email notification that was sent and is displayed in ...
Hello, everyone! I'm trying to create a dashboard with filters by UI Builder following the documentation.With one filter it works fine. But when I add the second filter, the other one is lost and displays "(unavailable option)".Wich configuration am...
HelloI need to reuse the existing "NEW" UI action on the related list on the workspace. So instead of showing only on the classic interface, I also want it to be shown on the SOW.This is my first time doing this. I noticed there's an option in the UI...
Hi all- Question...we are having an intermittent issue that I'm wondering if anyone else has seen/experienced:User is in a tab with an active IncidentUser makes updates to the data in the record (field text/work notes/etc.) and does not save the reco...
In Workspace, how can I get the count of open main tabs
When I look at the PIR for a Major Incident in the Major Incident Workbench it includes all of the activities in the Timeline, but when I look at the PIR for the same incident in Service Ops Workspace, it only gives me the Opened, Promoted, Resolved ...
Hi,any tips on how to add a new global view in service dashboard in SOW? Thx
Hi everyone,I’ve created a Platform Analytics Dashboard directly in the Service Operations Workspace, but I’m having layout issues. The widgets don’t align properly and appear jumbled in different places.When I try to fix the layout, the changes don’...
In SOW, I'd like to add some custom fields to the bottom of the details section of the main knowledge article view (the "fancy" one that shows the rating and feedback options, etc).Judging from the UIB documentation for the Knowledge Content componen...
We have SLAs on incidents but not incident tasks but we'd like the person working the incident task to stay aware of the SLAs on its "parent" incident. When in SOW, on the incident itself, there is a nice display of the SLAs on the Record card in the...
Hi All, I have created a Platform Analytics dashboard. I have added List - Simple element to the dashboard. I have created filters on the dashboard and this list should follow those filters. Everything is working as expected. But when I open the reco...
Hello,When upgrading from Xanadu to Zurich, the usual magnifying glass option has disappeared from reference-type questions used in “Questionnaire” activities within playbooks:Xanadu (OK):Zurich (KO)Does anyone know how to restore the magnifying glas...
No, not configuring which columns I see in the list. BUT I have a list of Catalog tasks (sc_tasks) and I'd like to change multiple values (lets say 5 rows) in the Requested for (requested_item.requested for) column from Tom Jones to Spaceman Jack. I ...
