Intermittent disappearing text on Service Operations Workspace
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01-28-2025 09:54 AM
Hi all-
Question...we are having an intermittent issue that I'm wondering if anyone else has seen/experienced:
- User is in a tab with an active Incident
- User makes updates to the data in the record (field text/work notes/etc.) and does not save the record
- User uses the global search to open a record in a new SOW tab
- User navigates back to the first tab with the unsaved data
- Unsaved data has disappeared
We just recently updated SOW to version 6.1.0. Any assistance or acknowledgement of this issue from others would be appreciated. Thanks!
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01-29-2025 12:47 AM
I just followed your steps and on my instance, the information is still there.
However, I am on Yokohama RTP with SOW 6.1.3, so it could be because of the version difference and that they fixed this.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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02-28-2025 09:54 AM
I have users experiencing the same issue! Would love to hear if you find any solutions to this problem.
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08-07-2025 03:37 AM
I'm experiencing the same issue with some of our users. We've recently upgraded our instance to Yokohama Patch 04, with ITSM version 7.1.0 and Service Operations Workspace version 26.3.0. Has anyone found a resolution for this?
