The 'New' UI action on the Outage Related list should also be available in Workspace, without using

Abigail
Tera Expert

‎10-08-2024 08:09 AM

Hello
I need to reuse the existing "NEW" UI action on the related list on the workspace.

Abigail_0-1728399518723.png

 

So instead of showing only on the classic interface, I also want it to be shown on the SOW.

Abigail_2-1728399564751.png

This is my first time doing this. I noticed there's an option in the UI action settings, but I'm not sure what the best approach is to achieve this

Abigail_3-1728399915664.png

Any idea, thanks

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pranitha_g
ServiceNow Employee
ServiceNow Employee

‎10-10-2024 06:26 AM

Hi @Abigail

In the UI action record, yes checking these two checkboxes will show up in SOW:

  • Workspace Form Button: This makes the button appear in the Workspace.
  • Format to Configurable Workspace: Ensures the button is visible on Configurable Workspaces.

However, this approach will display the button on the form and not on the related list.

that means If we open a outage in SOW list directly the UI action which you modified will show up. If outage is in related list of any other table, the above UI action doesn't show up.

 

If you want the declarative action button to show up in related list then we have to create a declarative action of type related list. To know more about declarative actions follow this document: https://www.servicenow.com/community/next-experience-articles/introduction-to-declarative-actions/ta...

 

Please mark my answer helpful/correct if it helps solve your problem.

 

Thanks,

Pranitha