Issue with Blank Summary in Service Operations Workspace After Zurich Upgrade

[santoshisabat]

I'm facing an issue where the Summary section in the Service Operations Workspace (SOW) Incident view is showing up blank after filling the required fields under "SOW-Incident-Overview" view.

[santoshisabat]

[ChicagoRus]

Were you able to find an answer to this issue.  I see it on my system as well.  

[George Daswani]

Did you figure out what was causing this?  Had the same problem

[George Daswani]

ServiceNow support got back to us and stated this is because the following macrocomponent was 'customized' 

sys_ux_macroponent.do?sysparm_nostack=true&sysparm_record_scope=49aff4bb733320103e366238edf6a70f&=sysparm_view&sys_id=f94d88d57341301045216238edf6a718

Looking at the version history, this record was supposedly updated in the "Default" update set but that should not be possible as this artifact has a 'read only protection policy'.   ServiceNow support states we should revert it back to the store version of the aritfact but given it has a 'read only protection policy' - that's easier said than done ('Revert to this version' does not work)

Will post an update once they get back to me.