Knowledge Article not attaching to worknotes in service operations workspace

[Edward Rosario]

Hello, I'm using UI Builder to edit a variant I created from the  service operations workspace.  I found that while using Agent Assist there is an option to attach a KB but after its saved it attaches to the additional comments instead of attaching to the work notes section. Does anyone know who this can be corrected?

[Saurav11 · Accepted solution]

Hello,

I tried this on my agent workspace check if the below works for you on SOW

Navigate to Contextual Search-> Table Configuration->  Incident (UI type workspace).

Open the record in the related list of Search action configuration find agent assist for knowledge

Open the record marked in the above screenshot and update the field to work note:-

Then you should see the work note field:-

Please mark my answer as correct based on Impact.

[Edward Rosario]

Thanks  Saurav11, worked like a charm