Manager workspace active work data not showing

Supriya Mane
Tera Contributor

3 weeks ago

In Manager workspace in active data no data showing. if manager assigned the work to agent, then also not showing any data.

sn_channel_mgmt_st_agent_active_work in this table from where data coming any idea.

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Supriya Mane
Tera Contributor

3 weeks ago

@Tanushree Maiti  can you share me the screenshot how data is shown in sn_channel_mgmt_st_agent_active_work table it will help us to check because in our table nothing data showing.

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Tanushree Maiti
Kilo Patron
In response to Supriya Mane

3 weeks ago

Hi @Supriya Mane 

 

Can you validate the steps as per KB :

 KB2282678 [Regression] No data is being shown on CSM Managers dashboard. 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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Supriya Mane
Tera Contributor
In response to Tanushree Maiti

3 weeks ago

@Tanushree Maiti Thank for the link but it is not helpful in our issue can you share me the screenshot for that active work table records.

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Supriya Mane
Tera Contributor
In response to Tanushree Maiti

2 weeks ago

Hi @Tanushree Maiti for awa_work_item table same fields data like assigned to, assignment group, queue and short description and agent same fields are in sn_channel_mgmt_st_agent_active_work_list there then how to populate data into this table through BR or any other way,

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