On-call notification preferences globally set

Thereza Van der
Tera Contributor

Good day 🙂

 

I am introducing on-call scheduling in SOW to our employees. I would like to make the move from our existing scheduling system as smooth as possible. Is there a way to globally set the notification settings for all teams? For now I would like to do something like this:

 

Weekdays people must be contacted on Teams and via email. After hours and weekends Teams and cell phone number.  Once they get to know the system better, they can change if desired.

 

 

Regards

Thereza

1 REPLY 1

Tanushree Maiti
Kilo Patron

https://www.servicenow.com/docs/r/zurich/it-service-management?topicPivot=itsm-on-call-scheduling-in...

 

https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/configuring-onc...

 

https://www.youtube.com/watch?v=TGA4FKt9QMs

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin: