On-call notification preferences globally set

Thereza Van der
Tera Contributor

2 hours ago

Good day 🙂

 

I am introducing on-call scheduling in SOW to our employees. I would like to make the move from our existing scheduling system as smooth as possible. Is there a way to globally set the notification settings for all teams? For now I would like to do something like this:

 

Weekdays people must be contacted on Teams and via email. After hours and weekends Teams and cell phone number.  Once they get to know the system better, they can change if desired.

 

 

Regards

Thereza

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Tanushree Maiti
Tera Sage

2 hours ago

https://www.servicenow.com/docs/r/zurich/it-service-management?topicPivot=itsm-on-call-scheduling-in...

 

https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/configuring-onc...

 

https://www.youtube.com/watch?v=TGA4FKt9QMs

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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On-Call Scheduling in Service Operations Workspace | Overview
On-Call Scheduling in Service Operations Workspace | Overview
youtube.com/watch?v=TGA4FKt9QMs
Highlights the features of On-Call Scheduling in Service Operations Workspace and demonstrates how shift managers and agents interact and manage their on-call work. Chapters: 00:00 Intro 00:28 Roles and capabilities 01:08 Basic features 02:47 Advanced features #servicenow #servicenowdemo ...
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