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sorry either the data doesn't exist or you don't have access

Gopal14
Tera Contributor

Hi Team,

 

I have two users, we have record producers, there is no restriction for that record producers, it is available to al the users. 

 

A user has submitted the record producers, it is submitted, he is able to view Incident.

 

B user has submitted the record producers, it is submitted, he is able to view Incident.

 

Now, A user has trying to submit incident on behalf of B user, then below error we are receving.

 

"sorry either the data doesn't exist or you don't have access".

 

when I check in incident table, incident is created but in portal it is showing error message.

1 REPLY 1

Huynh Loc
Mega Sage

Hi @Gopal14 ,

Please double-check the ACL configuration.
It appears that these users do not have any roles assigned other than snc_internal, so they are only able to view incidents where they are the requester.



Regards,
Huynh Loc