Restrict Tab Based on user location on Dashboard SOW Servicenow

[dhivyal94299399]

I want to hide the tab of the dashboard based on the user location

The overview is a dashboard, how to restrict it based on user location

[Tanushree Maiti]

Hi @dhivyal94299399 

1) Either Create different dashboards with different permission

• Create a primary dashboard that includes the location-restricted tab.
• Create a second dashboard that excludes the location-restricted tab.
• Use the Sharing panel on the dashboard to grant access only to authorized users, groups, or roles

OR

2)If certain roles are tied to location restrictions, you can make the dashboard visible only to users in those roles.

[dhivyal94299399]

Hi @Tanushree Maiti 

I want to use the single dashboard and restrict the tab based on user location

[pr8172510]

Hi @dhivyal94299399,

Use UI Builder visibility conditions:

1. Go to:

   Now Experience Framework > UI Builder

2. Open  Service Operations Workspace .
3. Locate the navigation item/page for Overview.
4. Configure a Visibility Condition on the tab/navigation item.
5. Check the logged-in user's location (sys_user.location) through:
   • Client Script
   • Data Resource
   • User criteria logic
6. Show or hide the tab based on the location value.
   
   
   

if (user.location == '<Location Sys ID>') {
    return true;  // Show tab
}
return false;     // Hide tab

Since Workspace navigation supports role-based visibility, many customers map:

Location → Group → Role

and then use the role in the navigation item's visibility settings.

[Ankur Bawiskar]

@dhivyal94299399 

Not possible to hide a particular tab within Dashboard

Only solution -> keep separate dashboard and add only required tab in it.

Control the dashboards visibility based on role

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