Can we disable black colored info we get on CSM Configurable workspace

[gazalagrawa]

We are using CSM Configurable Workspace, where when we hover on anything like record or list at left pane, a info comes as black tags and it takes couple of minutes sometimes to fade away. Can we disable it or just reduce the time out on it? This is annoying users as it sometimes show multiple tags at a time.

[Tanushree Maiti]

Hi @gazalagrawa 

Refer KB: KB1006185 Support field hints in Workspace 

Steps to Reproduce

1. Go to incident table.
2. Configure a hint for any field. Example: Go to Resolved by field labels and configure hint "test resolved by hint"
3. Open incident record in platform. Hover on Resolved by which will show "test resolved by hint"
4. Open the same in any workspace and hove on "Resolved by" field.

Expected: hint should display

Actual: displaying the label

We can check this behavior on any demo nightly machine.

Workaround

The tooltip appears only for the accessibility-enabled user. We need to set the user preference (Enables accessibility in classic(glide.ui.accessibility) and Show help tips on forms(glide.ui.accessibility.accessible.tooltips) ) to true.

[gazalagrawa]

Hi Tanushree,

The requirement is to disable these labels on Workspace. So the preference is turned off and glide.ui.accessibility.accessible.tooltips is set to false in user prference. It is still showing the black tags.