Send Email Button Missing in Expanded View - ServiceNow Agent Workspace

[praveen_rongali]

I am facing an issue in ServiceNow Agent Workspace where the Send Email button is visible in the tabbed view, but when I expand the email draft to the larger view, the button is missing.

Attached are screenshots showing the difference in behavior. Has anyone encountered this issue before? Is there a configuration setting or UI policy that might be causing this? Any insights or solutions would be greatly appreciated.
Here the images attached for your reference.
Tabbed view

Expanded view

[Sujatha V M]

@praveen_rongali  I tried the above scenario and I'm able to see the button "Send Email".  

UI looks different on your screenshot with details tab on the email draft page. Is this a customized one? 

You can try navigating as below and check if there any exclusions. 

[praveen_rongali]

@Sujatha V M   I don't see any action exclusions, it is empty. It is the same behavior if we use OOTB compose email (dropdown menu). Yes, this is custom Agent workspace.

[Sujatha V M]

In the OOTB, this button is of read only protection file. 

Can you share the screenshot or content of the custom button record details? 

[praveen_rongali]

Hi @Sujatha V M , 

Here are the screenshots of the custom button record details, please do let me know if you need any other details