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Service Operations Workspace Landing page not loading

Jack Curtis
Tera Contributor

‎09-16-2025 02:11 AM

We recently updated our Service Operations Workspace ITSM Applications to version 7.1.4 and since then some users have reported issues with loading into Workspace. We have the default redirect for our agents to go to this page when logging in but they are unable to use the landing page. Ive been unable to recreate this when impersonating these users but it doesn't seem to be resolved by clearing cache or logging out. Has anyone seen this issue before? 

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Tanushree Maiti
Kilo Patron

‎02-18-2026 01:43 AM

Hi  Jack Curtis,

Service Operations Workspace (SOW) landing pages not loading in Microsoft Edge is often caused by browser cache.

Will recommend to try with Private/incognito window and try. Check whether the issue is still coming.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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