Service Operations Workspace Landing page not loading

[Jack Curtis]

We recently updated our Service Operations Workspace ITSM Applications to version 7.1.4 and since then some users have reported issues with loading into Workspace. We have the default redirect for our agents to go to this page when logging in but they are unable to use the landing page. Ive been unable to recreate this when impersonating these users but it doesn't seem to be resolved by clearing cache or logging out. Has anyone seen this issue before? 

[Tanushree Maiti]

Hi  Jack Curtis,

Service Operations Workspace (SOW) landing pages not loading in Microsoft Edge is often caused by browser cache.

Will recommend to try with Private/incognito window and try. Check whether the issue is still coming.