SowIncidentLandingPageUtilsSNC difference between instances

teduard
Tera Expert

‎12-10-2023 03:37 AM

hi team!
is there someone who has seen or experienced this behavior where SowIncidentLandingPageUtilsSNC ux client script is different between instances?
in mycase I am not sure why, but DEV and QA (UAT) differ from each other as seen below
at first glance same plugins are installed
thanks!

tovtyneduard_0-1702208124155.png

tovtyneduard_1-1702208146326.png

 

 

0 Helpfuls
  • 415 Views
2 REPLIES 2

Hemanth M1
Giga Sage
Giga Sage

‎12-11-2023 10:41 AM

Hi @teduard 

 

Can check the versions of these scripts and also check if any other script exist with the same name.

i would also check the instance version/patch version dev vs QA.

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
0 Helpfuls

teduard
Tera Expert
In response to Hemanth M1

‎12-13-2023 12:28 AM

dear @Hemanth M1,
thank you very much for your quick reply
problem has been solved, it was related to missing plugins  

0 Helpfuls