swp shopping cart visible
When ordering catalog items on swp, I cannot add items to my shopping cart.What settings do I need to make to display the add to cart button?
Forum Posts
AUTOMATED TEST FRAMEWORK
Hi all,I am currently automating the Problem module, including its stages and associated tasks, using ATF. While executing the test, I am encountering the following error:“Failed to report client batch process. Test will time out.”This issue occurs i...
Resolved! How to disable Email tab in Service Operations Workspace for RITM / SCTASK (Xanadu 9a)
Hi everyone,I’m working with Service Operations Workspace on ServiceNow Xanadu 9a, and I’m trying to disable the “Email” tab that appears in the activity section (alongside Work notes and Additional comments) for RITMs (sc_req_item).Current situation...
Report in risk workspace
I want to create a report on Risk workspace using indicator and breakdown. Is it possible to create a report which will show column and total in single report? If yes how?
Workspace View Rule cannot be created as View returned nothing
Hello, I am trying to create a new Workspace View Rule for our new custom CI Class to be used in SOW. However, the UI View mandatory field is not returning any result ( no matter in which application scope I am. e.g. Global, SOW Core, CMDB Workspace,...
Cross-Workspace Magic: Access UI Builder Pages from Any Workspace in ServiceNow
Problem StatementServiceNow Workspaces are isolated by design, making it impossible to directly navigate to pages in other workspaces. Developers duplicate UI components, wasting time and creating maintenance nightmares.Solution:1.Recently I Worked o...
Usage of List Selector Component in UI Builder
Key Points Covered:How to Use List Selector ComponentEvent Mappings of List SelectorOverviewList Selector in Workspace is like Slush Bucket in Classic UI.A Slush Bucket allows users to move items between two lists:Left Side → Available itemsRight Sid...
[Article:- 2] Step by Step Activate HR Success Dashboard in HRSD ServiceNow Guide
In ServiceNow HRSD, the HR Success Board is primarily used to monitor performance and drive improvements in HRSD implementation through multiple KPIs. It provides insights into metrics such as case deflection, self-service usage, customer satisfactio...
Unable to Add “Business Elapsed Percentage” (Task SLA) as a Column in SC Task List in SOW
On the SC Task form, I can see the SLA details under Related Records (including Business Elapsed Percentage). However, when I try to configure the SC Task list view—specifically the “Tasks Assigned to Your Group” view—the Task SLA fields (like Busine...
Work shift is not visible for agent under SOW
Hello team, I have scheduled and published a work shift using Workforce Optimization. I want the agent to be able to view the scheduled work shift. However, the Service Operations Workspace displays only on-call shifts, not work shifts. I have enable...
Action Assignment is not working for Non-Admin user in a workspace
Hello community, I have created an Action Assignment "Add" to show a list of task records on an interaction. This works for an Admin. When a Non-admin user clicks on Add, the page with a loading screen appears. Please find the attached. Let me know h...
How to add Platform Analytics Dashboard to Service Operations Workspace
If you need to add Platform Analytics Dashboard to any of your Workspaces, please find guide below In this sample, I added it on SOW 1. Open your configurable workspace in the UI BuilderUI Builder -Experience -> Service Operations Workspaceadd pageI ...
Resolved! How to remove right side panel in SOW
Hi Team, I want to remove right side panel in SOW How to remove this?
Agent Assist not working.
Hi all,The agent assist panel on my service operation workspace is not working. It is only showing the loading screen.Please let me know what can be the cause of it as I have checked the table configuration under contextual search and nothing seem to...
Error in declarative action "JSONObject["value"] not found."
I have created a declarative action "Assign to me" on sc_task table. This will visible when current logged in user is part of assignment group and if state of sc_task is open. This declarative action is working fine for some assignment group members....
