Workspace default list rename
How can I rename the list menu "default list" in list page created using templates for custom workspace.
Forum Posts
Display List-ID and Config-ID on custom list page on newly created Workspace.
Hello Everyone, I created new Workspace, i have added List as a Page and added few UX lists under pages i.e., Users, Groups and on clicking on the List Page from Sidebars i would like to have list - id and tiny - id on the URL. Currently URL looks li...
Resolved! Enforce email format/template for manually created emails
When sending an email from the SOW using this tool we need to enforce specific formatting to make sure we have consistent branding (border color, specific links to the portal at the bottom, etc.):we would like to use
How to set a default in SOW?
Hi Guys,I need to remove the IT Agent Dashboard as a default in SOW and I need to replace it with something else.I migrated 2 of our dashboards to Platform Analytics and made them visible in SOW. I can see them listed, however, it takes so much time...
Resolved! Redirect Provider Notification to 'Details' Tab instead of 'Overview' in Service Operation Workspace
Hi Community,I am working on Service Operations Workspace (SOW) and have configured Provider Notifications. The notifications are working fine and appearing in the notification bell icon.The Issue: When a user clicks on a notification from the bell i...
Show List id and tiny id for list page of custom workspace
I have created a custom workspace and added the oob templates of dashboard, list and record to it. Whenever I open a list of particular module, the url shows with list id and tiny id in the service operations workspace as below./now/sow/list/params/l...
Issue with workspace view
If I open incident table in service operation workspace, it is opening in ""SOW"" view, and If I open the same incident in CSM View it is opening in ""Workspace"" View. But here I want incident to get open in the "SOW" view only in CSM workspace also...
Default Dashboard in Service Operations Workspace
Hello community!Our Service Desk Manager built himself a custom dashboard in Service Operations Workspace (SOW) and would love to land on it by default when clicking the "Dashboard" button in the left ribbon. Right now, every time he logs back in and...
Resolved! How create Email Tab in Compose section in Service Operations Workspace?
How I can create the Email Tab like here (Picture of the Incident Form, developed from another Developer) for RITM form?
SowButton toshow fields "Sctask" ,"To" field in g_modal , on select of Task populate grpmebers in To
Sow Button in Sc Task record to show below fields 1. Show ScTask - Drop down choice to show list of Sctasks under this RITM(it contains 1 main task and 3 types of individual ScTasks)2. To - reference to user table which is GlideList field Once ...
Different Overview dashboard per team
Working in Service Operation Workspace I want to be able to set a default dashboard for a team. We have the overview dashboard which is the default for everyone but as an example I want to change the default to always show on my teams to be the Servi...
Service Operations Workspace
Hi, I need to make a change to the record preview of alert in SOW. When we preview an alert, it displays the description on the top. We need short description of the alert populated there instead of description.Where in UI builder can I configure tha...
Service Operations Workspace Landing page not loading
We recently updated our Service Operations Workspace ITSM Applications to version 7.1.4 and since then some users have reported issues with loading into Workspace. We have the default redirect for our agents to go to this page when logging in but the...
Customize the Comments Field in SOW
Hey all, in the SOW, I want to customize the size of the additional comments field to be bigger when showing up in default(height = 300, max.length=8000). How can I achieve this? Thanks in advance
Remove resolved cases from Service Operations Workspace dashboard
I've started at a new company that uses the SOW which is new to me! How can I make it so that the dashboard doesn't show resolved tickets? I assume this is because it is showing active tickets, but I can't see where I can edit what is shown here
