After selecting a Dashboard to be the homepage of Service Operations Workspace I wanted to add a behavior that I'm still to find a solution in the community:Is it possible to make interactions with the reports appear in a different window?Example:If ...
Choice list hints displayed in the list view are currently unsupported in the workspace view. If anyone has the need and you have access to the Idea Portal, you can upvote the Idea - Display Choice List hint in workspace view . One of my users reque...
Title: Workspace related list inline edit bypasses server-side validation entirelyDescription:In a Zurich workspace, inline editing a field in a related list completely ignores server-side validation. Any value can be saved without restriction or err...
Hello All - I'm trying to update the Caller Record in SOW to show Recent Requests the same as the Recent Incidents In UI builder, I went to SOW - Sidebar tabs top and found the Caller Record. I duplicated the Recent Incidents_tier 1 and called it Re...
1. how do i make the playbook activity viewer as auto resizable so that there is no space on right side in below SS. 2. how do i make the HTML field auto resizable based on the content so that user do not have to drag the highligted arrow always to...
Hello Team: I've got an ask to have the email client available for catalog tasks.I updated the table collection field's attributes to include email_client=true (i had a space after the = which caused it not to appear). Now that it does, it's not func...
According to View choice list definitions "Note: When field type is set to List (Glide List) the hint won't display."It displays just fine in the 'platform' view, but not within the Workspace. The attached screenshot provides and example of how it ...
The instance was recently updated to the Zurich release, and after the update we noticed that the hyperlink text colour for reference fields was different ONLY in workspace lists. It turned out gray instead of the usual light blue - when you hover o...
Hi all,I'm running into an odd behavior with a default filter on a related list in Service Operations Workspace (SOW) and would appreciate any insight.What I did:Went to the CI/service record in the native UI.Changed the view to SOW.Went to the relat...
Hi All,Currently I'm working on configuring the workspace. I got into an issue where user are able to see attachment in catalog task directly in the workspace. They don't have an option to download when they click on the link it simply opens the atta...
Hello All, We created a Guided Tour for SOW. It starts on /now/sow/home and continues on /now/sow/list after clicking the 'List' icon.The tour works fine initially but later fails on the list page with the error: "Tour ended because next step was not...
I want to hide or disable the New button from the SC Task related list when the RITM is in any of the following states in SOW view:ResolvedClosed CompleteClosed IncompleteCanceled
Hi everyone,I'm working on a requirement in ServiceNow Zurich using Configurable Workspace.RequirementI have added a standard child cases-related list to a custom case record.The requirement is to allow agents to create a new child case directly fro...
I'm facing an issue in my ServiceNow instance where users with the ITIL role are unable to see the company logo displayed at the top of the screen. However, users with the admin role can see the logo without any issues.Details:The company logo has be...
The fundamental purpose of Workspaces in ServiceNow is to enhance the agent experience by consolidating relevant records, tools, and workflows into a single, unified interface. This reduces context switching, improves efficiency, and increases overal...
