Dashboard donut not clickable
I couldn't able to touch the incident task when count is lesser incident task = 1
Forum Posts
How to enable workspace search to open in a tab in configurable workspaces
In the Agent Workspace, when using search the results opened in a new workspace tab. This allowed the user to switch between tabs, quickly open new tickets or review the existing ones. The search results in Service Operations Workspace now open over ...
SOW - IT Agent dashboard - do not display data under "Your Team's Metrics" tab
HiI am unable to see any data under the "Your Team's Metrics" tab on the IT Agent Dashboard in SOW. The widgets are displaying an error instead of the expected metrics. Could you please help investigate and troubleshoot the issue? please refer to att...
Resolved! Guidance on Configuring Compose Email Action in Workspace
Hi Team,I have a quick question. I’m trying to configure the Compose Email action in Workspace so that the To, CC, Subject, and Body fields are pre-populated by default.This is the UI Action - Compose email function onClick(g_form) { var LEGACY_EMAI...
Stage is different on SOW
I have submitted a request and made complete and stage is slowing "completed" in SOWbut when i check in platform, its "complete" why these difference occur
Duplicate "requester" card in sidebar in Service Operation Workspace
Dear all, We are working on introducing the Service Operation workspace, but need to add a modification as we are both leverage the caller_id (as the requester) and a custom field u_end_user (as the actual end user). My though is therefor to duplic...
Add field to Record Information contextual panel in SOW
I have a field called affected users where we can select multiple users in the incident form. Now I want to bring this field into the Record information contextual side panel. Currently, I have Caller and Assigned to tabs in the Record information ta...
How to allow users to hide announcements and upcoming actions on sow landing page?
Many users ask us if they can hide the right-side panel on the SOW landing page. This panel contains announcements and upcoming actions. We would like to make it visible by default with a possibility for the user to arrange the view and hide this pan...
Resolved! SOW list tooltip/hint on tickets “number” field — where is it configured?
Hi,In SOW lists, when hovering over the record number field, the tooltip shows the same ticket number: Where is this hover tooltip configured?Can it be customized to show more useful information instead of just the record number?Thanks.
Resolved! How to edit sow service catalog UI policies?
As the title says, I want to remove/add or edit visibility of fields to service catalog tasks that are assigned to agents. How do you do it for the Service Operations Workspace? (I am a beginner)
(Activity Stream Compose) Include updated "Watch list" users in comment notifications
Hi all,When a user modifies the Watch list (or Work notes list) field.and then clicks "Post comment" (or "Post work note") without explicitly saving the record first.The notification triggered by the journal entry does not include the newly added/rem...
Clicking the Critical Notify , Conflict calendar button ,doesn't do anything in SOW
Hi Team, The Critical notify and conflict calendar button on the change request form are not working in Service Operation Workspace, although they are working in the native view. Could you please help me understand why these are not working in sow? ...
Show other active tasks button next to the Affected CI on change request form is missing in SOW
Hi Team, The "Show other active tasks button" next to the Affected CI on change request form is missing in Service Operation Workspace . Could you please help me on this? I have attached screenshot for reference @Ankur Bawiskar @Dr Atul G- LNG
How to remove Announcements from SOW landing page
Hello, How do we remove the "Announcements" from the SOW landing page? Please take a look at the attachment for more details. Thank you,Lilian
Can we disable black colored info we get on CSM Configurable workspace
We are using CSM Configurable Workspace, where when we hover on anything like record or list at left pane, a info comes as black tags and it takes couple of minutes sometimes to fade away. Can we disable it or just reduce the time out on it? This is ...
