I'm trying to build something for our ServiceDesk so that when they click "New Interaction" it will launch straight into a Playbook. I understand that Playbooks require a created record to be used, however, I would like it to run similarly to the Pla...
I would like to hide this Export button in service operation workspace.
Hi all,We're trying to hide the Skip button on a Playbook Activity so agents can't skip this step in our process, but we can't get any of the documented or community-suggested approaches to actually work in our instance. What we're working with:Playb...
Hi everyone,I was exploring UI Builder capabilities and wanted to try implementing a bulk insert use case. The requirement was to allow users to add multiple Catalog Tasks to an RITM at once, instead of creating each Catalog Task individually.To achi...
We have a request to have the global search function in the Service Operations Workspace to function similar to the global search in the legacy agent workspace. Currently the global search results takes the whole window and navigates away from the S...
When doing a search in the SOW, the "Source" under the filters is no longer able to be selected. When trying to select it, it will flash once, and when trying to select it again, it only displays the loading circle but the Source has not been applied...
Hello community,I have a requirement to hide paperclip icon (attachment icon) in the sidebar when assignment group is abc in the service operations workspace.Can you please help me how to do it as it is ootb workspace. Thanks!
Hi everyone,I am looking for a way to have the side item bar (Contextual Side Panel / Agent Assist panel) collapsed by default when an agent opens the draft email / compose email screen in CSM Configurable Workspace.Currently, when navigating to comp...
We have configured a custom view for the Lead form in the SoW and have created a workspace view rule to override the default workspace view with the custom one based on the logged in user's role. The Experience restricted flag is enabled and the belo...
Hello community!Our Service Desk Manager built himself a custom dashboard in Service Operations Workspace (SOW) and would love to land on it by default when clicking the "Dashboard" button in the left ribbon. Right now, every time he logs back in and...
Hello All, I have created a simple List Action for the Hardware Asset workspace to update asset records on list view. Update is working as expected but info message is not appearing upon update. Any idea on this? Code: current.gl_account = 'test'; ...
Hi all,I need suggestion for the Twilio SMS/Voice integration in ServiceNow?We have a requirement to pre-fill a default template in the Send SMS modal.Navigation Path:Open Service Operations Workspace (SOW)Open an Incident recordOpen the Expert On-Ca...
I'm trying to identify where the "Make approval decision" button and its corresponding Approval Decision dialog are configured in Service Operations Workspace (SOW).Currently, when an approver clicks Make approval decision, a modal opens with Approve...
Hello everyone,My client needed the ability to create requested items from incidents, so we abilitated the create request UI action on SOW.Thing is, every time a request is submitted I get redirected to this page:But my client would like to get redir...
Hello ServiceNow Community,we're looking for some guidance on service modeling and would appreciate learning from others who have already gone through a similar journey.We already use ITSM, have a populated CMDB, and are now moving toward a service-o...
