Live Chat - Remove Policy articles from the KB search within the chat Policy articles should not be searchable within the Live Chat /search-KB quick action or anywhere within SOW or AW.Articles that are INCLUDED for the /search-kb action: kb_knowled...
Hi all, I'm currently trying to understand where (if anywhere) the new style of related record list view can be configured, it mirrors what is now shown on list view within Service Operations Workspace however unlike standard lists which can be confi...
Hi Team,I want to understand the feasibility to expand/collapse the error message created by g_form.addErrorMessage() method on configurable workspace. 1. I want to disable the "X" mark (dismiss alert) icon for users, such that the error message will...
Edit:With the newest version of SOW, all of what I wrote is no longer true.Approvals work in SOW the same way they work in classic UI Hello everyone, we're facing an issue with the SOW and I just want to ensure that I'm not missing something importan...
I am on GCC (government) instances. I have upgraded most of my plugins I want to continue to use in my all instances. I am having trouble updating one in particular in Production: Service Operations Workspace ITOM Apps. I have all the dependences ...
Need to add checkbox custom field in shift creation form in Service Operation Workspace.The one which are highlighted in red there needs to add custom field, How to configure this in sow.
In the Agent Workspace, when using search the results opened in a new workspace tab. This allowed the user to switch between tabs, quickly open new tickets or review the existing ones. The search results in Service Operations Workspace now open over ...
Hi all, I need to modify the Service Operation workspace dashboard configurations (like adding new donut, change the existing data visualisation),trying to edit the dashboard directly did not help, can you any one help with step by step process as ...
I’m working in Service Operations Workspace and trying to customize the Form Templates experience.What I want to achieveOn a record page (Incident, Request, etc.), in the sidebar on the right, I want a second "Templates" tab/icon that shows only reco...
Hi ALL, Hope you al can help me out.is there a way add a new list in SOW from filtered list. Thanks,
"Propose a standard change template" ui action not directing to the required page. It is made visible in the SOW change context menu but It doesn't take me to any page.
I want to write the workspace client script ( pop up window ) for upload new version behavior it is just like the attachment functionalities as shown in screen shot in sow workspace . Could you please help me on this.
How can we add a response template in SOW in sidebar like we have agent assist and template
Hi,I have created two reports in Risk workspace.One it is showing column visualization and second report showing total line visualization. Is it possible in Risk workspace to create only one report which will show column and total visualization in si...
Hi all,I have a requirement to create a new icon on the contextual sidebar of the workspace. When clicked, I should be able to use script using advance filter condition by providing the reocrd class name and the sys_id to the script to query a custom...
