Hi all,I need suggestion for the Twilio SMS/Voice integration in ServiceNow?We have a requirement to pre-fill a default template in the Send SMS modal.Navigation Path:Open Service Operations Workspace (SOW)Open an Incident recordOpen the Expert On-Ca...
I'm trying to identify where the "Make approval decision" button and its corresponding Approval Decision dialog are configured in Service Operations Workspace (SOW).Currently, when an approver clicks Make approval decision, a modal opens with Approve...
Hello everyone,My client needed the ability to create requested items from incidents, so we abilitated the create request UI action on SOW.Thing is, every time a request is submitted I get redirected to this page:But my client would like to get redir...
Hello ServiceNow Community,we're looking for some guidance on service modeling and would appreciate learning from others who have already gone through a similar journey.We already use ITSM, have a populated CMDB, and are now moving toward a service-o...
There is one affected user when the list view load in a customized workspace, the "State" column is hiding. This happens only in specific sys_ux_list.The other list are ok, it shows the "State" in the column but not on this specific sys_ux_list. But ...
In Service Operations Workspace (SOW), for the Interaction record, the Work Notes field is displayed both in the form layout (left side) and in the Activity Stream section (right side).My requirement is to hide the Work Notes field from the form layo...
After upgrading our instance to Australia, incoming chats are created correctly as Interaction records, but they do not appear in the AWA Inbox in real time. The record only shows up after a manual browser refresh (F5).Any pointers on how the OOB mes...
Hi, This is driving me nuts and this is only in my PROD instance as it works fine in DEV and TEST. The landing page Donut Charts that I select from SOW Configurations > Landing Page > Tier 1 OR Tier 2 Donut configurations do not actually show up for ...
We are experiencing an issue with a customized Edit Declarative Action in the Approvers related list on the Requested Item (RITM) in SOW after upgrading our ServiceNow instance to the Australia release.The Edit functionality was customized using a D...
We recently created a custom workspace to replace the Service Operations Workspace. The decision was made to build this new custom workspace from scratch rather than copy the SOW and alter the copy as needed.one of the issues we are facing is with th...
I have created one application and modules added in the sys_us list for fso workspace.Now admin can see both the application and module in application navigator also in fso workspace list.But the fso admins only can see the app and module in the appl...
In service operation workspace incident list view there is a preview button, once the user clicks that button preview popup will come with some details of the incident. How to edit that preview popup window. I have to make read-only for all fields an...
Good day all I am busy testing our on-call schedules. I impersonated a user (A) and tried scheduling an absence on a day on which person A is not on call. So I right clicked on person B's name and then 'schedule absence'. It did schedule the absence,...
Hello Team,I have created one custom app called scams and i am using member,contact these all tables and also i have created some modules inside the application.Now what i want inside fso workspace i want this application to be visible in the list al...
Does anyone know how you can edit the PIR that is displayed in the Service Operations Workspace when a Major Incident is resolved. It's obviously different from the one shown in the Major Incident Workbench. We'd like to add additional sections to it...
