Hey all, Have any of you noticed that if you are using the Polaris dark theme in SOW and click the attachment paperclip on the far right of the screen that the theme automatically switches to the Polaris light theme? Anyone know how to fix this glitc...
The instance was recently updated to the Zurich release, and after the update we noticed that the hyperlink text colour for reference fields was different ONLY in workspace lists. It turned out gray instead of the usual light blue - when you hover o...
Hi,any tips on how to add a new global view in service dashboard in SOW? Thx
I had created two on change client scripts on incident table.the requirement is:case1: when initially creating incident if the business service is field services the assignment group should not auto populatecase2: when the business service is other t...
In Workspace, how can I get the count of open main tabs
Hi everyone,I'm working on a ServiceNow project and have made some changes in the SOW in one instance. I would like to move or migrate these changes to another instance.Can someone please guide me on the best approach to do thiswhat changes are captu...
Hello community!Our Service Desk Manager built himself a custom dashboard in Service Operations Workspace (SOW) and would love to land on it by default when clicking the "Dashboard" button in the left ribbon. Right now, every time he logs back in and...
Hi All,Catalog items under 'Employee Services' category are not getting shown up in service operations workspace when tried to create a request from an interaction. I observed 'Employee Services' category it self not showing up in catalog category bu...
According to View choice list definitions "Note: When field type is set to List (Glide List) the hint won't display."It displays just fine in the 'platform' view, but not within the Workspace. The attached screenshot provides and example of how it ...
Hi @Everyone, I have one point about landing page component that is needed for helpIn OOTB PAR SNC landing page, and Dashboard page, we see dashboard component that references the dashboard list created from Platform Analytics is put in the page. We ...
Hi everyone,After upgrading my PDI to the Yokohama release, I noticed that the "Welcome Settings" page for my workspace is no longer visible in UI Builder. Before the upgrade, I was able to view and edit this welcome page normally as part of my work...
Hi,If I'm in SOW, on the page of a published knowledge article, I can click the Retire button. That brings up a confirmation modal, with a title of "Retire Confirmation" and a button labeled "Retire". How can I change the text of that title and th...
Hi all, I configured an add_to_list ACL to prevent users from adding field A to their personalized list.In classic view, in table_list the ACL is working fine.However, when accessing the Workspace through simplelist, I'm still able to view and add t...
How to update the Overview variant of the Service Operations Workspace (SOW) and include widgets for open/unassigned tasks under My Work and My Team tabs.
Hi all, A user can create a Knowledge article from an Incident using the out-of-the-box “Create Knowledge” UI Action.The default Knowledge Base should be set to IT Knowledge automatically.I have already set the property glide.knowman.task_kb to the s...
