Hi,For a project, I’m trying to find a way to open an internal route page in a new tab from the side navigation panel in Workspace. My goal is that when I click an icon in the left navigation, it opens the page in a new tab instead of replacing the ...
Hello All - I'm trying to update the Caller Record in SOW to show Recent Requests the same as the Recent Incidents In UI builder, I went to SOW - Sidebar tabs top and found the Caller Record. I duplicated the Recent Incidents_tier 1 and called it Re...
Hello @all , I have requirement , In sow chnage advisory board's Current CAB should open the current CAB meeting in the CAB Workbench view - currently it is opening just a listHow to acheive this, does anyone have any idea or worked on this, will be...
Hi, I want to dynamically populate dashboards based on logged in user in Service operation workspace.Example: If a person logged in servicenow dev instance, if 'A' dashboard is visible in native UI then that same 'A' Dashboard needs to be visible in ...
Hi everyone,I’m working on creating a new UI Action that should be visible in the Major Incidents list within the Service Operations Workspace (SOW). When the action is clicked, it should open a new form with the Major Incident state set to Accepted ...
Can someone help me? The lists in my workspace only appear for administrator users. Example of the issue : I created the category(sys_ux_list_category) and the lists (sys_ux_list). I created the audience (sys_ux_applicability).The property is activ...
Any idea, why on this instance when I show a Questionniare I see Variables after the title and before my question ? I cannot see why it suddenly started. I did wonder if it was an instance, plugin update, but a PDI that is to the same level is not s...
We are evaluating how to optimize the out-of-the-box (OOTB) Interaction Record feature within Service Operations Workspace along with Playbook to improve data quality and reporting capabilities. We currently create incident records for all customer i...
In Manager workspace in active data no data showing. if manager assigned the work to agent, then also not showing any data.sn_channel_mgmt_st_agent_active_work in this table from where data coming any idea.
Hello @all, I have to hide 'Approval' button from sow list if there is not approval How to achive this does anyone have any idea?Thank you!
Hello @all, I have requirement eher In Service Operation workspace, there is list 'CMDB',I hav to hide list from non admin userI have created audiences, and list applicability where 'PC' is CMDB's category.If anyone have worked on this or have any in...
I'm trying to add the Checklist tab to the contextual side panel via the "Service Operations Workspace Admin Center".From Overview > Initial setup > Contextual side panel configuration, I select Checklist from the App routes list and click Activate, ...
I'd like to add more fields to the CAB Meeting tab within the Service Operations Workspace but I cannot see where these changes would be implemented. I looked into the varies views that changes offer but nothing seemed to align to what I'm seeing wi...
I have a requirement in Service Operations Workspace to customize the side-panel Record Information card.The requirement is to:Remove the “Contact” button from the card, andDisplay the caller’s email ID and mobile phone number directly within the car...
Platform: ServiceNow Service Operations WorkspaceRequirement: Reporting on Workspace Interactions & KB Usage in IncidentsRequirement Summary:The client requires reporting for:InteractionsNumber of Interactions created via Service Operations Workspace...
