To Identify List of Inactive Users who are not involved in IDS Case records

Thej1
Tera Expert

HI,

 

The requirement is to find how many inactive not LDAP users are not involved in Case records. 

Five fields we have considered in IDS Case Table :

  1. contact
  2. opened_by
  3. resolved_by
  4. closed_by
  5. sys_created_by

Please provide me with the solution and suggestions.

@Kieran Anson @Amit98 @Ankur Bawiskar @SANDEEP28 

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@Thej1 

So you want to know which users are not present in those 5 fields and out of those which one are inactive?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi ankur,

 

we want to know the inactive users from the user table, who are not involved in these 5 fileds of IDS case table.

 

Thanks

Thej

@Thej1 

you can use database view and join sys_user with case table

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar ,

 

I didn't get it exactly. Could you please let me know in detail ?

 

Thanks