To Identify List of Inactive Users who are not involved in IDS Case records
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10-04-2023 03:18 AM - edited 10-04-2023 04:24 AM
HI,
The requirement is to find how many inactive not LDAP users are not involved in Case records.
Five fields we have considered in IDS Case Table :
- contact
- opened_by
- resolved_by
- closed_by
- sys_created_by
Please provide me with the solution and suggestions.
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10-04-2023 04:52 AM
So you want to know which users are not present in those 5 fields and out of those which one are inactive?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-04-2023 05:14 AM
Hi ankur,
we want to know the inactive users from the user table, who are not involved in these 5 fileds of IDS case table.
Thanks
Thej
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10-04-2023 08:59 PM
you can use database view and join sys_user with case table
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-05-2023 06:35 AM