Work notes are getting duplicated for a specific user in the IT Tickets

[SiddeswaraJ]

Hi Everyone,

We’re facing an unusual issue in our ServiceNow instance: work notes are being duplicated exactly twice, but only for one specific user. This behavior is not happening for any other users or roles.

Has anyone come across a similar problem before?
Any suggestions on where to check or how to troubleshoot this would be greatly appreciated.

Thank you in advance for your help!

[Ankur Bawiskar]

@SiddeswaraJ 

then some script is doing that. who is the created_by on that 2nd journal entry?

[anandmahaja]

Hi @SiddeswaraJ ,

Navigate to the sys_journal_field table and check the created_by field for both comment records. If any of the entries show system or admin as the creator, it indicates that a Business Rule or some background script is adding the duplicate comment.

Thanks

Anand